Field Service Technician

Our client, New England Spas, has maintained a commitment to providing their communities with excellent service, products and support for over 40 years. Since 1978 when they opened their flagship store in Natick, MA they have continued to supply their customers with top-quality products, excellent customer service and trusted spa service solutions. 

The Role: The Service Technician will report to the Service Manager and will primarily be responsible for the service and repair high-end home appliances. This role is ideal for an individua that enjoys being outside and working autonomously to solve problems.

This position is primarily on the road, servicing Massachusetts and Rhode Island based customers. This role requires the use of a company vehicle.

Key Responsibilities:

• Troubleshoot and isolate hot tub/sauna problems and repair (including mechanical, electrical and plumbing)
• Process invoices and log job details using the computer system in a timely manner
• Communicate with customers in a professional manner, discuss any added service that may need to be performed.
• Maintain the inventory on your service vehicle ensuring that you have the parts necessary for upcoming service visits
• Assist in training new employees as requested
• Become a hot tub/sauna water care expert with a full understanding of the supplies and chemicals necessary to maintain proper water chemistry
• Attend and contribute to staff meetings
• Attend manufacturer service training and obtain training certificates

Qualifications:

• High school degree or equivalent is required
• Valid driver’s license and clean driving record are required
• Computer proficiency required
• Proficient in Microsoft Office Suite; including Word Excel and Outlook
• Tenacity to find and fix problems
• Some mechanical, electrical, plumbing, carpentry, auto maintenance & repair, or other technical experience preferred
• Strong organizational and communication skills
• Ability to work outside in varying weather conditions

Benefits/ Perks:

• Flexible schedule
• Medical, Dental and Vision Insurance 
• Vacation, Sick and Holiday time
• Company provided laptop and vehicle
• Cell phone allowance
• Bonus, commission and overtime opportunities 

Compensation:

The anticipated hourly rate for this position is between $19 and $22. Salary will be determined based on experience, education, and other factors. 

Our Client, New England Spas, is an equal opportunity employer, and they value diversity at their company. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, disability status, or any other protected characteristic or status. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.