The Field Service Technician is responsible for providing on-site support for REXA electro-hydraulic actuators throughout their operating life. This includes installation support, commissioning, preventative maintenance, troubleshooting, repairs, and upgrades. This role ensures customer satisfaction through timely, professional, and effective service while supporting REXA’s mission to exceed customer expectations.
RESPONSIBILITIES:
- Perform on-site commissioning and start-up support.
- Conduct preventative maintenance, troubleshooting, repair, modifications, and upgrades of REXA actuators.
- Provide timely support by phone or email when required.
- Represent REXA professionally while working directly with customers and end-users.
- Complete detailed site service and expense reports within 10 days of job completion.
- Maintain accurate customer service records in REXA’s ERP system.
- Prepare analysis reports to assist the Quality team in identifying root causes of failures.
- Monitor service trends and provide recommendations for continuous improvement.
- Travel domestically and internationally on short notice, sometimes for extended durations.
- Participate in scheduled on-call rotations, providing 24-hour support during assigned duty months (typically two per year).
EDUCATION & EXPERIENCE:
- Certificate in Instrumentation & Electrical Technology or equivalent technical training/experience.
- Minimum of 2 years’ experience in industrial process, field service, or related technical field.
- Proven experience troubleshooting hydraulic and electrical components.
KNOWLEDGE & SKILLS:
- Strong understanding of electro-hydraulic systems, fluid flow, and industrial applications.
- Proficiency with hand tools and test equipment (e.g., VOM, Megger).
- Ability to interpret wiring diagrams, specifications, and technical manuals.
- Competency in Microsoft Office Suite; familiarity with ERP systems preferred.
- Excellent verbal and written communication skills with strong customer service orientation.
- Ability to work independently, manage time effectively, and adapt to challenging conditions.
- Strong organizational and documentation skills for accurate reporting.
WORKING CONDITIONS:
- This is an hourly, non-exempt position with guaranteed weekly pay of at least 40 hours, plus overtime for hours worked over 40.
- Incumbent will be granted the use of a company provided vehicle, laptop, cell phone, and credit card.
- Frequent travel required, both domestic and international, sometimes for extended periods.
- Applicant will be subject to pre-employment drug screen and criminal background investigation. Incumbent will be subject to random drug screening per federal requirements.
We offer an extensive hands-on training program as well as competitive pay and full benefits.
Benefits:
- 401(k) with company match
- Health insurance
- Dental insurance
-
Vision insurance
- Flexible Spending Account
- Health Savings Account
- Life insurance
- Paid vacation and sick time
- Parental leave
- Tuition reimbursement
- 11 company paid holidays
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
*This organization participates in E-Verify.*
