Field Service Technician - Digital Printing (printing and bindery: 3 years requi

• Title: Field Service Technician - Digital Printing (printing and bindery: 3 years required)
• Job Location: Placentia CA

ESSENTIAL JOB FUNCTIONS:

• Provide Customer Service based technical support during field visits, dispatches, phone calls
• Manage all aspects of on-site installation, training, repair, maintenance and test tasks
• Preventive or Periodic Maintenance of assigned accounts
• Some travel
• Accurately diagnose, resolve and follow up on errors or technical problems
• Phone support for existing customer base
• Work with sense of urgency
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and use field automation systems
• Cooperate with technical team and share information across the organization
• Build positive relationships with customers
• Comprehend customer requirements and make appropriate recommendations
• Promote, market and develop future business for the company
• Follow all company policies, procedures and protocols

IDEAL CANDIDATE SHOULD POSSESS

• Proven field service experience (minimum of 5 years)
• Experience with some of the following equipment: Mimaki, Cutworx, Summa, Morgana/Intec, Summa and Valiani.
• Strong knowledge of Adobe Illustrator as it relates to printing
• Good people skills
• Willing to travel
• Organized, professional, competent, reliable
• Knowledge of computer-based technology and comfortability utilizing electronic forms of communication
• Existing book of business to potentially be transferred
• Strong listening and presentation skills
• Results oriented
• Driver’s License with clean driving record
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certifications (desired but not required)