Customer-facing Field Service Technician is responsible for commissioning, troubleshooting, and lifecycle support of electro-mechanical and automated control systems within the mining, minerals processing, and bulk material handling industries. Provides technical support for both legacy and new installations across North America, leading on-site commissioning, system integration, and post-installation service while ensuring high system reliability and customer satisfaction.
Key Responsibilities:
- Serve as the primary Field Service technical authority for customers in mining and mineral processing operations, delivering commissioning, troubleshooting, and post-installation engineering support
- Commission automated electro-mechanical and control systems for new and modified mining equipment in a timely, professional, and safety-compliant manner
- Lead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams
- Monitor the performance of the material handling system.
- Provide advanced on-site and remote support via phone, email, and secure remote access tools
- Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments
- Interpret and apply mechanical systems schematics, wiring diagrams, circuit diagrams, and control documentation to support accurate system installation and fault resolution
- Support PLC communications, industrial networks, and control system integration during commissioning and troubleshooting activities
- Act as the technical interface between customers, Project Management, Engineering, Controls, and multinational support teams
- Coordinate spare parts identification, engineering selection, ordering, and logistics to support maintenance and repair activities
- Utilize service management systems (e.g., ServiceNow or equivalent) to document, track, and resolve service and commissioning cases
- Support warranty claims by providing engineering analysis, failure documentation, and corrective action recommendations
- Conduct root cause analysis (RCA) and develop corrective and preventive actions in collaboration with engineering and product teams
- Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades
- Provide technical guidance and escalation support to hotline engineers and field technicians during troubleshooting, change orders, and system modifications
- Communicate commissioning and service activities through daily, weekly, and project-based engineering reports
- Build and maintain strong professional relationships with customers, project stakeholders, and multinational engineering teams
- Contribute to the development of service strategies, engineering standards, training materials, and technical documentation specific to mining and minerals applications
- Identify and support after-sales opportunities including system upgrades, modernization projects, and change orders.
Qualifications:
- 5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments
- Strong knowledge of electro-mechanical and electrical systems
- Proven ability to read and interpret schematics, wiring diagrams, and control documentation
- Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems
- Excellent customer-facing communication, coordination, and technical leadership skills
- Ability and willingness to travel 50–80%, primarily within North America; occasional international travel
- Experience using service management systems and coordinating engineering service activities
- Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines
- Strong knowledge of industrial safety standards and best practices in mining environments
- Experience collaborating with multinational teams and European-based engineering or support organizations
Technical Skills & Expertise
- Electro-Mechanical Systems (Mining & Heavy Industrial Equipment)
- Automated Control Systems & Industrial PLCs
- Mechanical Systems Troubleshooting
- Service Management & Technical Documentation Systems
- Site Acceptance Testing (SAT) & Commissioning Execution
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
