Field Service Scheduling Manager

Our client is seeking a Field Service Scheduling Manager to lead their dispatch operations and ensure seamless coordination of field service teams across the region. This role is critical to maintaining efficient scheduling, routing, and communication for technicians.

The ideal candidate brings strong leadership capabilities, operational expertise in service dispatch environments.

Key Responsibilities

• Lead, train, and develop a team of dispatchers responsible for scheduling and routing field service technicians
• Coordinate scheduled service, project work, and urgent service requests, optimizing routes for efficiency and response time
• Serve as the primary escalation point for scheduling conflicts, customer concerns, and urgent service requests
• Oversee job progress and technician availability using dispatch and workforce management tools.
• Collaborate with operations, sales, and customer service teams to prioritize work based on contractual obligations and customer needs
• Maintain accurate records of dispatched calls, technician availability, and job completion status
• Analyze dispatch metrics and KPIs to identify opportunities for process improvement
• Ensure compliance with company safety protocols and industry regulations.
• Manage on-call rotation schedules and after-hours dispatch coverage
• Participate in hiring, performance evaluations, and disciplinary actions for dispatch team members

Requirements

• Strong leadership and communication skills, with the ability to motivate and mentor individuals.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to providing exceptional service.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using technology for scheduling, documentation, and communication.
• Excellent verbal and written communication skills
• Proven ability to lead, motivate, and develop team members

Preferred Qualifications

• Experience managing or dispatching service technicians.
• Background in service operations, facilities services, utilities, logistics, or technical field environments
• Familiarity with customer KPIs and service performance metrics.

• Prior management or supervisory experience

Benefits

• Salary Range: $70,000 – $75,000 annually, commensurate with experience

• Medical, dental, and vision insurance

• Paid time off (PTO)

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

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Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.