Manage technician schedules and resource allocation while ensuring service quality and customer satisfaction in a geographically defined service district.
Summary: The Field Service Manager oversees a designated geographical service district, driving excellence in support, maintenance, and customer satisfaction while fostering employee engagement. This role emphasizes resource optimization, team development, and operational efficiency, ensuring compliance with service standards and contracts. Key responsibilities include managing technician schedules, ensuring service quality, and meeting performance benchmarks. The ideal candidate is a strong leader with a background in field service management and a commitment to operational excellence.
Tasks:
Organize technician schedules and daily tasks, coordinating maintenance activities and customer visits.
Assess and optimize resource allocation to meet operational needs, balancing cost, quality, and timeliness.
Oversee service quality and compliance with contractual obligations, monitoring SLAs to prevent violations.
Support talent development through performance reviews, coaching, and growth opportunities.
Maintain high customer satisfaction, addressing escalations, coordinating visits, and collecting feedback.
Collaborate with Field Service, Product Support, and Sales teams to align goals and resolve issues.
Ensure cost-effective district operations by closely monitoring budgets and delivery expenses.
Relevant degree or equivalent experience
5+ years in field service management with proven leadership in the service industry
Proficient in report writing, business correspondence, and employee management
Skilled in technician scheduling, customer visits, and maintenance coordination
Professional fluency in local language and English (written and spoken)
Strong MS Office and scheduling software skills; (MS Dynamics Field Service is a plus)
Excellent communication, problem-solving, organizational, and time-management abilities; can work independently and within a team
Willing to travel within the district; committed to high-quality customer service; able to manage multiple tasks under pressure with integrity; valid driver’s license and reliable transportation required
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.
If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.
Envipco develops innovative reverse vending machines (RVMs) that empower consumers to recycle beverage containers conveniently while earning deposit refunds. Our technology targets environmentally conscious consumers and businesses looking to enhance their sustainability practices. With decades of expertise in the industry, we stand out by delivering reliable solutions that drive recycling and promote a circular economy.
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