Field Service Engineer

Position based in Rwanda

We are seeking a highly skilled and motivated Field Service Engineer to join our team based in Vitry-sur-Seine, France, with primary responsibilities in Rwanda. This role offers an exciting opportunity to work with cutting-edge industrial equipment and contribute to the growth of our operations in the African market.

• Perform on-site installation, maintenance, and repair of industrial equipment for clients in Rwanda and potentially neighbouring countries
• Conduct regular preventive maintenance to ensure optimal performance and longevity of equipment
• Diagnose and troubleshoot complex technical issues using advanced diagnostic tools and techniques
• Provide technical support and guidance to clients, including training on proper equipment usage and maintenance
• Collaborate with the engineering team to develop and implement solutions for recurring issues
• Maintain accurate records of service visits, repairs, and parts usage using computerised maintenance management systems
• Adhere to all safety regulations and company policies while working on-site
• Stay updated on the latest technological advancements and industry trends in industrial equipment
• Serve as a technical liaison between clients and the company, ensuring clear communication of issues and solutions
• Manage spare parts inventory and coordinate with the logistics team for timely delivery of required components.

• Bachelor's degree in Engineering (Electrical, Mechanical, or related field)
• Minimum of 3-5 years of experience as a Field Service Engineer or in a similar role
• Proven expertise in diagnostic and repair techniques for industrial equipment
• Strong knowledge of electrical, mechanical, and hydraulic systems
• Proficiency in using computerised maintenance management systems (CMMS)
• Excellent problem-solving skills and ability to work independently in challenging environments
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Fluency in English and French; knowledge of Kinyarwanda would be advantageous
• Familiarity with local regulations and safety standards in Rwanda, experience working in Rwanda or other African countries preferred
• Relevant technical certifications (e.g., CompTIA A+, Network+) are desirable
• Willingness to travel extensively within Rwanda and potentially neighbouring countries
• Ability to read and interpret technical manuals and schematics
• Detail-oriented approach with a strong commitment to quality and customer satisfaction
• Adaptability to work in diverse cultural environments and challenging conditions.

Diversity and Inclusion

We believe that the diversity of our employees' ways of thinking and backgrounds contributes to the success of the company. All applications that match the profile will be considered fairly, regardless of colour, religion, gender, sexual orientation and identity, country of origin, economic status, disability, age or any other characteristic of the candidate protected by law. We are proud to be an inclusive company with values based on equality and ethics, where diversity is encouraged, appreciated and valued.

At no point in the hiring process will Smiths Group or any of its recruitment partners request payment to allow participation, including, but not limited to, interviews or tests. Avoid fraudulent requests by applying directly to job vacancies (Job search | Smiths Careers)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)