AI overview

Perform field service for new machines globally, providing technical support and customer training, while optimizing performance through preventive maintenance and overhauls.

-Perform general Field Service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.

· Supporting the assembly and testing of new machines at our manufacturing sites around the globe up to FAT (where necessary).

· Supporting the installation and commissioning of new machines at the customers’ site up to SAT. Providing customer training and updating of the technical documentation.

· Giving the customers technical advice on site or via remote support. Clarifying problems and solutions with the manufacturing plants where necessary.

· Recommending service products for technical / performance improvements including overhauls, modernizations, modifications and spare-parts replacement.

· Preparing all necessary tools, equipment and technical documentation before going to site. Attending customer meetings at the beginning and end of an intervention. Clearly logging your daily activities on a site report. Summarizing what has been completed and any open items still to be addressed. Following up on any open topics until closed to the customers’ satisfaction.

· Additional role of a Senior FSE: Performing site management. Supervision and training of other Field Service Engineers.

· Bachelor’s / Master’s degree in mechatronics or related field.

· Working experience in the Pharma / Packaging industry (3 years, Senior 6-7 years)

· Good verbal and written English Language.

- Verbal Chinese is an additional advantage

· PLC / HMI software experience in Rockwell, Siemens, Schneider, Elau or Rexroth.

· Willingness to work overseas and travel up to 50% in the SEA

- Employment contract based on Syntegon Singapore

- Singapore Citizens / permanent residents is preferred.