Field Service Engineer

ABOUT ORGANOX: 

OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 4,000 liver transplant operations globally, optimizing the use of donated organs by enabling assessment of the quality of livers as well as longer preservation durations.  As part of our ongoing expansion, we seek a Clinical Training Manager to join our team. 

Position Summary  

The Field Service Engineer-United States will be primarily responsible for the on-site service and repair of complex electro-mechanical medical devices designed for organ preservation placed within United States region.   Reporting to the National Director of Field Service Engineering, the postholder will be responsible for providing technical support for OrganOx metra retained units placed in United States to ensure that product reliability, quality and availability are maintained.  The Field Service Engineer – United States will be responsible for completing all documentation relevant to installation, service, repair and rework in compliance with FDA “Good Documentation Practice” and “Good Manufacturing Practice”.    

This is a remote-based position located in the Salt Lake City, UT or Denver, CO area. The incumbent must reside within one of these territories and be located within 45 minutes of a major airport hub to facilitate travel up to 80% of the time.

Listed below are the key responsibilities of the role and a brief description of some of the key tasks to be performed. This list is not totally inclusive, and the person will be expected to complete additional tasks reasonably requested by the Product Support Manager.   

Major Responsibilities  

• Under direction from the National Director of Field Service Engineering, the Field Service Engineer – United States will be responsible for: 
• Organizing and providing on-site service and repair of the OrganOx metra device: 
• Travelling to hospitals and research facilities within United States. 
• Carrying out on-site routine maintenance procedures and liaising directly with customers regarding organizing routine services and other maintenance needs of OrganOx devices. 
• Carrying out on-site or back-to-base troubleshooting and re-work of OrganOx devices.  
• Carrying out Installation Testing, Post-Rework Soak and Acceptance Testing and completing all documentation in compliance with Good Documentation Practice and the OrganOx Quality Management System. 
• Ensuring work orders and service visits are completed within set time frames. 
• Assisting with major back-to-base repairs or device upgrades in OrganOx USA workshop, when necessary. 
• Short-term covering for the urgent technical needs of devices placed outside United States when the engineer assigned for that region is not available. 
• Working with the National Director of Field Service Engineering to maintain a stock of spare parts and consumables necessary for the technical support of the devices within United States. 
• Managing a local spare part stock in a local facility and trunk stock within United States under the guidance of the Director of Field Service Engineering. 
• Managing and maintenance, including recalibration, of various test equipment, battery calibrators, tools and accessories required during providing technical service within United States. 
• Complete technical documentation as required under the regulatory frameworks and standards for medical devices 
• Completing technical reports to a high standard. 
• To assist the Product Support Manager in maintaining the technical documentation and device history records. 
• Ensure that vendor credentialing requirements are current. 
• Adhere to the letter & spirit of the OrganOx Code of Conduct and other company policies.   

Requirements

Skills and Experience

The Field Service Engineer – United States will have: 

• A strong and broad working knowledge of electrical and mechanical engineering systems. 

• A good track record of demonstrating analytical problem-solving skills. 

• Enthusiasm, good communication skills and ability to work effectively in a multi-disciplinary team. 

• Ability to produce Technical Reports to a high standard both in terms of technical content, presentation and written English. 

• Freedom to travel within United States to carry out servicing, repairs, trouble shooting, and other device maintenance activities as required. 

• Commitment to travel with short notice and to stay away from home for several consecutive days at a time. Travel and onsite servicing will average 80% of working time; this could potentially increase to 90% of working time during specific peaks of activity (such as deployment of fleet-wide upgrades). 

• A willingness to work unsocial hours, including weekends and public holidays, when necessary to support customer needs. 

• Possession of a Driving License with ability of driving within the United States of America and ability to use company funded rental vehicles. 

• Good written and verbal communication skills in English. (essential). 

• Be friendly, approachable, and have excellent interpersonal skills 

• Be prepared to accept a high degree of responsibility. 

• Highly observant of people and procedures. 

• Have an analytical approach to problem solving. 

• Be willing to work alone within hospital/laboratory environments.

REQUIREMENTS

The Field Service Engineer-United States will have: 

• A minimum of an Associate's degree or higher in electrical, electronic, mechanical or biomedical engineering, or other relevant discipline (essential).
• Three years or more industry experience servicing and repairing Medical Devices or other complex critical devices is required.

• A good understanding of complex electro-mechanical systems and software (essential). 

• Excellent knowledge of key office software, including Excel, Word and PowerPoint (essential). 

• Good hands-on experience with a broad range of test equipment, including oscilloscopes, spectrum analyzers and data loggers (essential).

• Prior experience servicing, repairing, testing, and trouble-shooting medical devices within hospitals environments and research facilities (desirable).

• Experience of working with Safety and Quality Standards applicable to medical devices (desirable). 
• Must be able to commit to travel with short notice 80% or more of working time.

• Geographically located within assigned territory 45 minutes from a major airport (essential). 

• Ability to lift and carry 50lbs (essential).

A job description does not imply that the duties stated are the only ones to be performed by the job holder. Employees will be required to follow any other job-related instruction as requested by their manager.  

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Benefits

The Pay Range for this position is $115,000 - $135,000 annually, with a 10% target annual bonus and benefits.

WHAT WE OFFER: 

At OrganOx, we offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.