Field Service Engineer- Mid-West/East Coast Region

Field Service Engineer

Ocado Intelligent Automation - Mid-West/East Coast Region

About us 

Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. 

As a Robotics Field Engineer you will help us create, deploy, repair and maintain the most advanced robots for our customers. You will work closely with other disciplines (Sales, Software, Mechanical, Electrical, etc.) to maintain our fleet of robotic systems. This role requires up to 75% of travel to customer sites..

What you’ll do

• Function as the primary contact for technicians who are resolving problems in the field 
• Use your background in automation to resolve unique and complex problems
• Continuously mentor and develop skills of coworkers to empower them in performing repairs
• Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
• Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors
• Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
• Identify, research, diagnose, and troubleshoot solutions to resolve customer issues 
• Oversee updates to preventative maintenance schedules and repair procedures
• Act as a resource for engineering, product, service and sales teams when required
• Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
• Travel to customers sites to complete and supervise either deployment or removal of hardware
• Travel between customer sites to complete hardware and software updates as directed by the operations team
• Travel to Kindred offices to assist in hardware project design and implementations

What you’ll bring

• BS/MS – Mechanical, Electrical, Industrial, or  Engineering 
• 5+ years of experience in a related industry (e.g. industrial automation)
• Ability to independently perform complex repairs on both mobile and industrial robotic systems
• Ability to de-escalate, communicate, and document customer requests 
• Experience supervising and training coworkers 
• Experience assisting with new robot bring-up and supervision of installations
• Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors)
• Familiarity with automation and industry safety standards
• Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
• Ability to document any processes required to deploy and maintain our systems
• Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports

Bonus qualifications

• Understanding and experience working with WMS and WES architectures
• Experience working alongside Network and Software team members while completing project deliveries
• Design and prototype electrical systems for both large and small-scale applications
• Able to specify automation-grade electrical equipment
• Able to create and maintain electrical schematics for electrical panels
• Comfortable using a Command Line Interface
• A passion for learning new skills and improving service quality
• Excellent understanding of application and network stacks to assist in troubleshooting and diagnosis or issues

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