Field Service Engineer

Job purpose

Provide direct onsite and remote customer service to include installation, warranty, courtesy and/or paid service for Juki America customers.

Duties and responsibilities

·       Work with the Regional Service Manager to provide an accurate paid service quotation upon request from customer.

·       Provide area warranty and courtesy visit service support to customers.

·       Install and service Juki America machines in local service area primarily, and outside area as assigned by Regional Service Manager.

·       Recondition and refurbish used machinery for resale.

·       Provide technical support for trade shows and equipment demonstrations as required.

·       Coordinate with Operations department to order parts required for service visits and for parts return and warranty issues via the RMA coordinator.

·       Work with Regional Service Manager to obtain information from agencies outside of Juki America to find solutions to service issues.

·       Provide installation training for customers.

·       Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists, Return Material Claim Notices, Technical Assistance Claim Notices, etc. in accordance with company policies and practices.

·       Assist others in the development of technical documentation such as training material and service bulletins.

·       Work to ensure that customers are delighted with Juki America machines and services.

·       Attend machine training courses for new equipment as needed.

Qualifications

·       3 years previous technical training and experience with electro-mechanical equipment is required.

·       Formal schooling and certification from a technical college, military school or other accredited institution or engineering or technical subject matter is desirable.

·       Able to maintain, create and focus on documentation, detail, and records.

·       Proficiency with Microsoft Word and Excel.

·       Professional communication skills and data organization experience.

Working Conditions

Travel is required and is estimated at 65%.  Position location varies.