Job Title : FIELD SERVICES ENGINEER
Job Type: B2B Contract – Inside IR35
Duration : 12 Months Contract
Location : Wrexham, UK
Work Mode : Onsite
Requirements
FIELD SERVICES ENGINEER JD – L1
Sensitivity: Internal & Restricted
· End User Support Experience
o Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
o Good Customer management skill,
o Good in oral and written communication
o Able to interact and work with customer at different levels.
o Self- Driven and result oriented.
o Really passionate about the work
o Ability to work with deadlines and complete tasks on time.
· Hardware Troubleshooting and Repair
o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
Printers and accessories
o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
o Ability to lift / move computer equipment weighing up to 50Lbs.
o Conference room A/V equipment assistance & troubleshooting
o Basic VOIP phone configuration & troubleshooting
o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
· Operating System & Software
o Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)
o Experience with Anti-spyware and Anti-virus software.
o Basic installation and troubleshooting of standard software’s / application like Adobe,browsers
o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,PowerPoint, Teams, Skype, OneDrive)
o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
o Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
o Basic understanding on Data backups,
o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
o Basic configuration & troubleshooting of Apple machines /mobile devices
o Contribution towards creating KB article
o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
Tools & Process
o Knowledge and experience on Service requests and incident management process,
o Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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