Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
About the Role:
● The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
● The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Business Development (Sales)
● Get business as per the approved business plan of the branch
● Responsible for sales promotion activities in the assigned territory
● Ensure all Sales KPIs are achieved month on month
● Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
● Maximize conversion of enquiries into orders
● Ensure renewals in line with Company Expectations
● Keep a close eye on the developments & business opportunities in the assigned territory
● Prepare MPG and ensure it’s updated regularly
Customer Service
● Ensure the quality of service delivery
● Maintain good liaison with the customers
● Prepare reports & submit the same on time to the customers
● Attend to complaints & participate in logically concluding them along with Operations and
Back office whenever required
● Conduct detailed inspection & SRA at client's site
● Prepare quotations for the customers through the system
● Give report of customer feedback to the Branch Manager and collection of Appreciation
● Set correct Customer expectations with respect to the pest management
● Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set
for timely service delivery by the service planners
● Share & explain the cost sheet to operations along with details of material to be used. Also
share customer expectation with operations before service delivery
Administration & Accounts
● Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
● Follow-up for the timely and correct invoicing by the back office
● Share the costings and customer expectation with operations before service delivery
● Ensure all the collections gets deposited to back office within 24 hours
● Review daily collection & billing with back office department
Maintaining Systems and MIS
● Ensure the required systems related to sales are updated on timely basis.
● Prepare Daily and Monthly Sales Report
● Maintain Database of customers
Key Result Areas:
● Business Development (Sales)
● Develop new business opportunities & Upselling Opportunities
● Renewals (if assigned)
● Calls/ Survey / Quotations/ PDSA as per Regional plan
● Collection & DSO
● Customer Service
● Timely Invoice Submission
Competencies (Skills essential to the role):
● Good Interpersonal & Networking Skills
● Ability to communicate effectively
● Ability to negotiate with the clients
● Ability to achieve targets
● Computer Skills
Role Type / Key working relationships:
● Field Sales - Individual Contributor Role
● External team- Customers and Customer representative
● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Requirements
Educational Qualification / Other Requirement:
● Any Graduate (Any stream) fresher can also apply.
● Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
● Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile
Benefits
Are you interested? Here's what you can expect when you join us
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Safety
● Integrity
● Innovation
● Learning & Development
● Open & Transparent
● Performance Orientation
