Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is looking for a detail-oriented and experienced Field Resource Manager (FRM). The Field Resource Manager (FRM) is responsible for managing Wachter’s field employees within an assigned region and acts as the primary liaison between field employees and office operations. This role blends people leadership, HR-minded support, and operational alignment to ensure field technicians are properly supported, compliant, and positioned for success.
Key Responsibilities:
Field Employee Oversight
Serve as the main point of contact for designated field employees
Maintain regular communication with technicians to support productivity, attendance, professionalism, and performance expectations.
Conduct check-ins and field evaluations as needed.
Supports onboarding and orientation alignment for new hires.
HR-Focused Support:
Act as an extension of HR for field teams—support coaching conversations, corrective actions, attendance reviews, and performance development.
Assist in escalating behavioral, compliance, or performance issues to HR and Operations leadership.
Monitor trends within assigned tech groups and proactively address concerns.
Operational Liaison & Workload Oversight:
Serve as the communication bridge between field employees and office operations.
Ensure technicians understand and follow Wachter processes and compliance requirements.
Review technician calendars weekly for scheduling accuracy, time entry, and productivity.
Assist in identifying low-hour technicians and work with Operations on recovery plans.
Provide clear feedback to Operations on technician needs, workload concerns, and field conditions.
Documentation & Reporting:
Manage Memo of Records (MORs) and maintain accurate documentation of technician interactions and compliance issues.
Provide weekly/monthly updates to FRM leadership on technician trends, concerns, and wins.
Required Qualifications:
Prior experience in field operations, HR support, team leadership, resource management, or a related role.
Strong communication and interpersonal skills with the ability to build trust and rapport with field teams.
Ability to de-escalate issues, provide coaching, and handle confidential information appropriately.
Strong organizational skills and attention to detail
People-first leadership
Clear and confident communicator
High accountability and follow-through
Problem-solving and decision-making
Adaptability to fast-paced and changing needs
Strong documentation and organization skills
Benefits Package: Company Paid!
Medical, Dental, Prescription & Vision Benefits
Life, AD&D, and LTD insurance
Paid Vacation and Holidays
TriaHealth, Legal and Identity Theft Monitoring
Company-Matched 401(k) and IRA Retirement Savings.
