Description:
Responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day operations in the field, coaching technicians for performance, and managing resources efficiently to meet branch objectives.
Education:
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High school diploma or GED required.
Experience:
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Minimum of 2 years of experience in lawn care, landscaping, or chemical application.
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1+ years of experience in a supervisory or leadership role preferred
Skills:
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Strong leadership and team-building abilities.
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Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures.
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Strong leadership, organizational, and communication skills.
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Excellent organizational, time-management, and problem-solving skills.
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Strong customer service skills with a focus on issue resolution.
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Proficiency in using technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems.
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Ability to handle multiple priorities and make decisions in a fast-paced environment.
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Ability to obtain necessary state certifications for chemical application, if not already certified.
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Ability to lift and carry up to 50 lbs regularly.
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Comfortable working outdoors in varying weather conditions.
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Capability to operate lawn care equipment and safely handle chemical products.
General Responsibilities:
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Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
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Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear.
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Monitor and evaluate technician performance, providing coaching, feedback, and support as needed.
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Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use.
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Address any operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts.
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Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction.
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Conduct quality assurance checks in the field to verify the effectiveness of treatments and services.
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Act as a liaison between customers and the branch, escalating issues when necessary.
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Conduct field audits to assess service quality, technician performance, and equipment usage.
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Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally.
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Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services.
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Ensure customer feedback is documented and used to improve service delivery.
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Enforce company safety protocols and ensure compliance with chemical handling and application guidelines.
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Support management with operational insights to improve processes and efficiency.
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Ensure the team adheres to local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety.
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Conduct regular safety inspections and training sessions.
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Resolve field-level operational issues, such as equipment malfunctions, customer concerns, or schedule adjustments.
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Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians.
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Monitor chemical and supply inventory levels, ensuring timely replenishment and adequate stock.
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Train technicians on safety procedures, equipment operation, chemical application, and customer service best practices.
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Report equipment issues and coordinate repairs or replacements.
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Monitor field performance to ensure that work is done efficiently and meets required standards.
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Report on operational results and team performance to the lead service manager (e.g., OM/BM/GM).
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Maintain accurate records of technician certifications, safety meetings, and compliance audits.
Pay Range: $50K-$55K annually
