Provide onsite and remote IT support across multiple client locations, ensuring reliable operations through hardware and software troubleshooting, with a focus on customer service.
This is a hybrid position (in person client sites in the DC/Baltimore area and remote)
Salary: $95,000-120,000/year
The Field IT Support Engineer provides onsite and remote technical support to end users across multiple client locations. This role is responsible for installing, maintaining, and troubleshooting hardware, software, and network systems to ensure reliable IT operations. The ideal candidate is customer-focused, technically skilled, and comfortable working independently in field environments.
#LAT
Responsibilities:
Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals
Install, configure, and maintain Windows and/or macOS operating systems and standard business applications
Troubleshoot hardware, software, and basic network issues (LAN/WAN, Wi-Fi, VPN)
Perform new user setups, device imaging, and workstation deployments
Respond to service tickets and incidents within defined SLAs
Escalate complex issues to Tier 2/3 teams when necessary
Provide end-user training and technical guidance as needed
Travel to client or company sites as required to support IT operations
Requirements:
8+ years IT support experience
Prior Field or MSP experience
Bachelors Degree in Computer Science, Information Technology or related field highly preferred
Latitude Inc. is a Human Resource Consulting Firm providing staffing solutions and government services for companies and the public sector. They offer industry-specific consulting, contract, contract-to-hire, and permanent placement services across IT,...
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