As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.
Key Responsibilities:
- On-Site Support and Triage:
- Perform support and triage activities for Desk, Wall, and Floor ports.
- Manage WAP ceiling ports and Equipment Room patching of access switches.
- Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
- Incident Management:
- Escalate incidents to the offsite team as required.
- Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
- Vendor Coordination:
- Triage and log tickets with 3rd party vendors.
- Network Equipment Installation and Support:
- Assist with the installation and support of network equipment at customer premises.
- Ensure service delivery within agreed time scales and company standards, including documentation.
Additional Responsibilities:
- Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications and Skills:
- Technical proficiency in network and equipment support.
- Strong problem-solving and diagnostic skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Flexibility to travel to various customer sites.
- Must have the right to live and work in the UK.
- As this is a Field engineer role, you must hold a full clean UK drivers License.
- Must meet Security Clearance vetting requirements as this is a requirement of the role.
- Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
