Fidelity Student Debt Operations Associate

About Education at Work Education At Work (E@W) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.   The Opportunity Customer support is an excellent way to develop your professional skills, particularly those that are applicable to many jobs. At E@W, we work with industry leaders and researchers to help ensure the experiences you gain will prepare you for your first job. Here are some key skills you’ll develop and can highlight to future employers during your time at E@W: ·         Effective communication in a business setting ·         Problem-solving ·         Dependability and a strong work ethic ·         Adaptability and flexibility ·         Teamwork and collaboration What Will You Be Doing? As a Student Debt Operations Associate, you’ll be helping people who use Fidelity’s Student Debt products. Your job will include assisting with enrollment, updating accounts, and handling daily tasks that keep everything running smoothly. Your main responsibilities will include: ● Processing participant enrollments and ongoing account changes ● Helping participants resolve their issues by following set procedures ● Staying organized and meeting service deadlines ● Collaborating with your team to solve problems and create a positive work atmosphere We are looking for students who:

Can thrive in a team-focused, fast-paced environment with tight deadlines

Are quick learners with strong communication skills (both speaking and writing)

Make good decisions and can effectively carry out strategies

Are proficient with Microsoft Office, especially Excel, Outlook, and Word

Can explain technical info in a way that’s clear for clients and coworkers

Take responsibility for their work and can manage a professional role, including being punctual, open to feedback, and adaptable with a positive attitude

Are available to work at least 20-22 hours per week, with the chance to work up to 30 hours during the school year and 39 hours during breaks, depending on our business needs

Can commit to working year-round, including during summer and winter breaks

Perks of Our Positions

Tuition Assistance– We’re all about helping you graduate with less debt!

Career Building – E@W students get the unique chance to work with Fidelity while in college, giving you a head start for internships or full-time positions after graduation.

Flexible Schedule – We’ll always work around your class schedule, so you never have to worry about missing class for work.