Federal Inside Sales Representative

The Federal Inside Sales Representative serves as a key support role within the sales organization, responsible for managing and expanding customer and partner relationships, supporting account executives, and driving sales initiatives across federal accounts. This role combines customer engagement, lead qualification, and outreach with operational tasks such as quote generation, vendor coordination, and bid board monitoring. The ISR contributes to pipeline development, event execution, and overall account strategy by proactively identifying opportunities, streamlining workflows, and ensuring seamless collaboration with internal and external stakeholders.

Role and responsibilities:

• Serve as the primary point of contact for customer and partner engagement, managing and expanding existing relationships
• Support Account Executives in the development and execution of account strategies and sales initiatives
• Conduct white space discovery and outreach within federal agencies to identify new business opportunities
• Qualify inbound and outbound leads and perform initial outreach to prospective customers
• Manage maintenance renewals and track key contract timelines across assigned accounts
• Collaborate with marketing and account teams to support pre- and post-event engagement and follow-up
• Assist with event coordination, including securing sponsorships and executing direction from AEs and marketing leads
• Monitor government bid boards (Govly, GovWin, eBuy) and flag relevant opportunities for pursuit
• Generate and manage basic sales quotes and proposals in coordination with sales and operations teams
• Interface with vendors, contracting officers, and key distribution partners (e.g., Carahsoft, Immix)
• Build and maintain strong working relationships with key OEMs and distributors to support deal execution
• Take initiative to streamline internal workflows and improve support processes across the sales organization

Required experience:

• Bachelor’s degree
• 2–4 years of experience in inside sales, sales support, or business development, preferably in the federal IT or technology sector
• Experience working with or supporting federal government customers and understanding of the federal sales cycle
• Familiarity with government procurement platforms (e.g., GovWin, eBuy, Govly) and basic contract vehicles
• Demonstrated success in lead qualification, pipeline development, or customer outreach
• Experience coordinating with distributors (e.g., Carahsoft, Immix) and understanding vendor/reseller relationships
• Ability to generate basic quotes and support sales operations processes
• Strong written and verbal communication skills with experience engaging both internal teams and external stakeholders
• Experience supporting marketing events, trade shows, or virtual campaigns is a plus
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
• Highly organized, self-motivated, and proactive in identifying areas for improvement and driving results