At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

AFS is looking for an amazing colleague to join our Marketing + Communications (M+C) team in a Client Relationship Management (CRM) Operations role. The CRM Operations role is essential to helping our CRM team execute and optimize CRM campaigns and activities. This role also collaborates with colleagues across the M+C team to activate and measure CRM activities.

The Work:

Provide CRM operations and execution support for a range of activities in partnership with the CRM team.
Lead the creation and distribution of a monthly CRM update, providing essential insights, resources, and program news to all Client Account Leads.
Support and contribute to CRM-related data analysis efforts--identifying key trends and insights to inform client engagement strategies, ensuring data accuracy, and maximizing potential for CRM value and impact.
Manage and streamline CRM operational processes, ensuring timely updates and efficient sharing of CRM and wider M+C campaigns and resources with Client Account Leads.
Assist with the implementation of automation initiatives and workflow streamlining efforts to enhance team productivity for CRM-specific efforts.
Partner with the CRM Lead to operationalize and industrialize key CRM program components, enhancing efficiency and scalability across the organization.
Manage self-service event support for client teams, ensuring they have access to key marketing assets and resources for client-focused and select industry events.
Coordinate and organize participation in client-focused events, such as awards dinners, galas, or networking functions, handling logistics to ensure seamless representation and engagement.
Provide event execution support for select client and industry sponsorships, with guidance for the CRM lead and in partnership with the event planning team.
Manage and maintain association memberships, including timely renewals and coordination with relevant stakeholders.

Here's what you need:

3 years of experience in professional services or military organization.
Understanding of marketing principles and sales enablement strategies.
Experience with Microsoft Office.

Bonus points if you have:

Exposure to or experience in a B2B or B2G environment.
Project management skills and the ability to manage multiple projects in a deadline-driven environment.
Familiarity with marketing management and client relationship management systems.
Strong written and oral communication skills.
Strong stakeholder management skills.
Comfort navigating a large, matrixed organization and evolving processes and systems.
Proactive, results-oriented, and a strong problem-solver with an agile mindset.
Team player with strong interpersonal skills.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$56,700—$112,500 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Federal Client Relationship Marketing Senior Analyst

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