FBS - Talent Process Lead

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We’re looking for a process-driven and strategic HR Talent Acquisition Operations Lead to oversee and elevate our global TA Ops function. This role is ideal for someone who thrives in complex, multi-country environments and is passionate about operational excellence, team development, and continuous improvement.

You’ll lead a team of TA Operations Specialists across LATAM and India, ensuring high-quality service delivery and scalable processes. Acting as a key connector between internal stakeholders and external partners, you’ll drive efficiency, resolve bottlenecks, and contribute directly to our broader FBS goals.

What You’ll Do

• Coordinate and develop a team of Ops Specialists based in Latam and India, ensuring high performance and service quality.
• Act as the main point of contact to resolve delivery blockers with internal stakeholders and external partners.
• Own and manage optimal access and usage of HR platforms.
• Maintain structured and updated process documentation.
• Implement and monitor operational KPIs and propose data-driven improvements.
• Partner with HRIS teams to implement automations tools.
• Foster a culture of continuous improvement, collaboration and knowledge sharing with the team. Ensure adherence to internal policies and legal requirements, promoting a safe and efficient work environment.

Requirements

• Bachelor’s degree in Industrial Engineering, Business Administration, or related fields.

• Minimum of 5 years of experience in HR Operations, Process Management, or Customer Support in dynamic, multi-country environments.

• At least 2 years of experience leading or coordinating operational teams.

• Fluency in English is required; Spanish proficiency is highly desirable.

• Strong analytical and process-oriented mindset with a proactive approach to change.
• Ability to engage with stakeholders across different countries and organizational levels.
• Experience in dynamic environments with high operational complexity and cross functional collaboration

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally reknowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development