FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
Requirements
•Monitoring and alerting. Proactively monitoring application health and stability using tools like Dynatrace.
•Incident Management. Responding to and troubleshooting mass incidents impacting the applications in scope. Working with cross-functional teams to resolve the issue in a timely manner. Initiate, troubleshoot, and participate during Incident Management calls.
•Root Cause Analysis. Investigating, analyzing, and documenting underlying causes of incidents to prevent recurrences.
•Collaboration and Communication. Working with development, QA, and business stakeholders to provide support and communicate system status.
•Technical Proficiency. SQL for querying database and familiarity with java code for debugging purposes.
•Problem-solving. Strong analytical skills to diagnose issues under a fast-paced environment.
•Communication. Excellent verbal and written skills for incident reporting and stakeholder management.
Benefits
This position comes with a competitive compensation and benefits package.
Get the future you want At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.
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