FBS Delivery Director

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary

Responsible for all Program/Project management and delivery, Solution Architecture and standards in compliance with IT Governance, and IT budget for a collection of business units. Contributes to improvement/optimization of the IT governance processes and ensures the alignment of the Strategic Information Systems Plan with business priorities and executes plans. Responsible for local ASP, ISP, Data, Operations and Security retained staff including maintaining necessary knowledge capital. Influences stakeholders throughout the organization, utilizes in-depth experience in business change initiatives having a significant technology component, and translates business needs into attainable plans. Utilizes knowledge of the organization's complexities, processes, information, and technologies to build delivery frameworks to accomplish the organization's strategy.

Contributes to establish the IT strategy, translates strategic intent into actions and executes strategic plans resulting in business and technology change. Develops project concepts, creates plans and oversees implementation of business solutions of moderate to high complexity Governance. Ensures the alignment of the Strategic Information Systems Plan with business priorities and improves organizational governance by optimizing processes. May be responsible for leading other Account Executives in level I and/or II. Uses high emotional intelligence to manage conflict, show empathy and be self-aware. Utilizes big picture thinking ability to see how business and translate into business results. May perform other responsibilities at the discretion of the executive. Consistently identifies and pursues business and efficiency opportunities. Identifies new business and efficiency potentials as trend scout of future customer needs. May handle customer challenges of internal and external business partners, including escalations, and identifies trends to determine potential future customer needs.

Requirements

PLEASE SUBMIT YOUR RESUME IN ENGLISH

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (master’s degree preferred).
• English Proficient
• +10 years of experience in IT program/project management, solution architecture, or a similar leadership role.
• Experience managing IT budgets and financial modeling for technology investments.
• Proven track record of delivering complex business and technology projects/programs.
• Experience with IT governance frameworks and aligning IT strategy with business goals.
• Experience managing or working with ASP (Application Service Providers), ISP (Internet Service Providers), data, operations, and security teams.
• Experience working with outsourcing partners and vendor management.
• Leading large-scale IT programs/projects with moderate to high complexity.
• Developing and executing IT strategies aligned with business priorities.
• Managing multiple cost centers or large budgets.
• Working in environments with multiple business units and complex organizational structures.
• Handling escalations and resolving challenges with internal and external partners.
• Identifying and implementing business and efficiency opportunities.
• Training, mentoring, or leading other IT professionals or account executives.

• Skills
• Project & Program Management: Strong skills in planning, executing, and overseeing multiple projects/programs simultaneously.
• Insurance Background required
• Solution Architecture: Ability to design and oversee implementation of business and technology solutions.
• IT Governance: Deep understanding of IT governance, compliance, and process optimization.
• Strategic Thinking: Ability to translate business strategy into actionable IT plans.
• Stakeholder Management: Excellent communication and influencing skills with senior executives and business partners.
• Financial Acumen: Skills in budgeting, cost center management, and financial modeling for IT investments.
• Change Management: Experience leading business change initiatives with significant technology components.
• Leadership: Ability to lead, mentor, and develop teams, including cross-functional and retained staff.
• Vendor Management: Experience managing relationships and performance of outsourcing partners.
• Problem-Solving: Strong analytical and problem-solving skills.
• Emotional Intelligence: High self-awareness, empathy, and conflict management abilities.
• Big Picture Thinking: Ability to see organizational complexities and align IT with business results.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.