FBS CX Data Analyst

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Hybrid - Mexico – Working Hours: 8:00 am to 5:00 pm

We are looking for a Customer Experience (CX) Data Analyst who is passionate about transforming customer data into strategic insights that drive measurable business impact.

In this role, you will work at the intersection of data, customer behavior, and business strategy — helping the organization better understand customer journeys, improve satisfaction, and enable data-driven decision-making.

If you enjoy solving complex problems through analytics and influencing business decisions with data, this role is for you.

What You'll Do

• Analyze customer data to uncover trends, behaviors, and opportunities to enhance customer experience
• Develop dashboards and reports to support CX performance tracking and strategic initiatives
• Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data
• Apply statistical, financial, and forecasting models to support business planning and performance optimization
• Partner with cross-functional teams to translate business questions into analytical frameworks
• Ensure data accuracy, integrity, and consistency across multiple data sources
• Support AI-driven and advanced analytics initiatives to improve customer insights
• Continuously improve reporting processes and data platforms to meet evolving business needs

Requirements

Experience:

• 5+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles
• Bachelor’s degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related field
• Advanced English proficiency
• Analytics – Intermediate
• Statistical Modeling – Intermediate
• Financial Modeling – Intermediate
• Forecasting – Intermediate
• SQL – Intermediate
• Python – Intermediate
• Excel – Intermediate
• Power BI – Entry Level
• Snowflake – Entry Level
• Microsoft 365 & Copilot – Entry Level

Benefits

1.      Competitive compensation and benefits package:

2.      Competitive salary and performance-based bonuses

3.      Comprehensive benefits package

4.      Career development and training opportunities

5.      Flexible work arrangements (remote and/or office-based)

6.      Dynamic and inclusive work culture within a globally renowned group

7.      Private Health Insurance

8.      Pension Plan

9.      Paid Time Off

10.  Training & Development

11.  Performance Bonus

Note: Benefits differ based on employee level.