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Capgemini

FBS Customer Care Representative - Future Openings | Join Our Talent Network

Mexico City , Mexico
full-time

AI overview

The role focuses on providing exceptional service on insurance-related matters, navigating multiple systems, and collaborating across departments to ensure compliance and customer satisfaction.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

We are building our talent pipeline for upcoming roles in 2026. If you are interested in joining our team, apply today to be part of our network.

Please note: This is not an immediate opening; it is for future opportunities.

About the Role

We are seeking a Customer Care Representative to provide exceptional service to internal and external customers on moderately complex insurance-related matters. In this role, you will deliver solutions within compliance and legal requirements, while navigating multiple systems and communication channels.

Location: Capgemini offices in Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc

Schedule: Monday to Friday | Shifts: 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM

Key Responsibilities

  • Respond to inquiries regarding insurance policies, provisions, and conditions.
  • Resolve moderately complex issues by evaluating and interpreting policy information within authority limits.
  • Communicate effectively with customers, agents, and internal teams across multiple platforms.
  • Document all customer interactions and outcomes accurately.
  • Escalate unresolved issues requiring advanced support.
  • Stay informed on underwriting guidelines, compliance updates, and legal requirements.
  • Identify trends and recommend process improvements.
  • Collaborate with departments such as Policy Support, Claims, and Underwriting.
  • Adhere to a regulated schedule and follow time-off procedures.

Requirements

  • High School Diploma or equivalent required.
  • Fluent English
  • 1-3 years of customer service experience (phone/chat preferred)
  • Strong computer skills and ability to work across systems
  • Availability to work on-site, Monday to Friday
  • Plus: 1 year of experience in insurance or related field

Benefits

  1. Competitive salary and performance-based bonuses 
  2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. 
  3. Career development and training opportunities 
  4. Dynamic and inclusive work culture within a globally renowned group 
  5. Private Health Insurance 
  6. Pension Plan 
  7. Paid Time Off 
  8. Training & Development 

Note: Benefits differ based on employee level. 

Perks & Benefits Extracted with AI

  • Health Insurance: Private Health Insurance
  • Training & Development: Training & Development
  • Paid Time Off: Paid Time Off
Capgemini

Get the future you want At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.

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