FBS Customer Care Representative

🌟 Join a New Project with One of the Largest Insurance Groups in the World 

Position: Customer Service Representative  
Location: On-site (Mexico) | Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc 
Schedule: Monday to Friday | Shift: 9:00 AM – 6:00 PM 

🚀 About the Opportunity 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

Key Responsibilities

💼 What You’ll Do 

As a key member of our Customer Service team, you’ll: 

• Respond to inquiries related to insurance policies and coverage 
• Resolve moderately complex issues with empathy and professionalism 
• Interpret policy details and make informed decisions within defined authority limits 
• Communicate across multiple platforms while navigating internal systems 
• Document interactions and escalate unresolved cases when needed 
• Collaborate with departments like Claims, Underwriting, and Policy Support 
• Identify trends and suggest process improvements 
• Stay up to date on compliance, legal requirements, and product updates 

Requirements

🎯 What We’re Looking For 

• High School Diploma or equivalent (required) 
• Fluent English  
• 1–3 years of customer service experience  
• Call Center experience highly desirable 
• Strong computer skills and ability to work across systems 
• Availability to work on-site, Monday to Friday only 

Bonus Points For: 

• Experience in insurance or a related field

Benefits

🎁 What We Offer 

We believe in rewarding great work and investing in our people. You’ll enjoy: 

• Competitive salary and annual performance-based bonuses 
• Grocery & Restaurant Vouchers
• Major Medical Insurance
• Life Insurance
• Career development and continuous training 
• A collaborative, inclusive culture within a globally respected organization 

🌱 Why Join Us? 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.