Family Support Coordinator

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Richmond, VA

Department: Clinical Services

Schedule: Full Time, 6:00AM – 12:00AM CALL (subject to change), Weekends and Holidays

Clinical Status: Clinical Plus
 

HOW YOU’LL MAKE AN IMPACT
As a Family Support Coordinator you’ll play a vital role in advancing our mission. In this position, under the general direction of the Manager, Family Support Services and the Manager On Call (MOC), you’ll be responsible for obtaining authorization for donation, provides organ-donation-informed emotional support and guidance to family members of potential organ donors by providing assistance with end- of- life decisions by providing timely assessment and support where applicable, facilitating the approach for organ and tissue donors, and supporting the family with the transition to the organ recovery phase of the process. The FSC is required to make independent decisions when approaching families based on training and experience. Collaborates with hospital staff as well as other LNH staff to determine the appropriate time to approach the family to obtain authorization and perform Donor Risk assessment form.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Family Engagement & Advocacy: Obtains authorization for donation. Works empathetically, compassionately, and professionally with families in crisis to advocate for donation and transplantation. Provides timely support to families that are in need and have the possibility of becoming a donor. Focuses on Donation after Cardiac Death and non-registered donor potential donors. Communicates complicated clinical topics.
• Trauma-Informed Care & Management: Develops effective professional and personal relationships quickly and possesses superior communication skills. Demonstrates the ability to engage in emotionally charged situations and display their experience in crisis assessment, intervention, and counseling.
• Donation Advocacy with Hospital Partners: Works within hospital to increase physician and other hospital personnel openness and responsiveness to potential organ and tissue donation by developing and maintaining effective relationships with key physicians and other personnel.
• Authorization Process Management: Conducts the Donor risk assessment interview with the family or next of kin and documents accurately in compliance with quality systems and corporate programs.

WHAT YOU’LL BRING
Minimum Requirements:

• Bachelor’s Degree – Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field
• Valid Driver’s License
• Three (3) years’ experience with Social Work, End of Life/Bereavement Care, Pastoral Care, Healthcare, or related Field

Preferred Experience/Skills/Certifications:

• Master’s Degree – Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field
• Five (5) years prior experience in an OPO or Transplant Center or experience with care of donor family
   

Key Knowledge, Skills, & Abilities:

• INTERPERSONAL SKILLS: Ability to communicate effectively with colleagues, hospital staff, and families in crisis, as well as community leaders.
• COMMUNICATION SKILLS: Ability to effectively communicate verbally and in writing, building relations with all professionals at different levels within the organization.
• CLINICAL KNOWLEDGE: Able to learn medical terminology and common medical conditions leading to brain death. Able to discuss medical conditions with medical personnel.
• TIME MANGEMENT: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• ATTENTION TO DETAIL: Able to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/completeness and early/on-time delivery.
• PROFICIENT IN MS OFFICE: PowerPoint, Excel, Word, Outlook, Microsoft Suite
• PSYCHOLOGICAL SKILLS: Ability to work under extreme pressure and high emotional situations. The ability to cope with issues pertaining to death.
• COLLABORATIVE: Ability to build internal and external relationships with staff, hospital, families in crisis and other leaders.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine.  You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

Here’s how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles, how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.
   

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $57,373 - $76,484/annually

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.
 

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.