Family Services Manager

Are you a professional with cemetery experience that's seeking a meaningful leadership role? Are you looking for professional growth, collaboration, and the opportunity to make a profound difference in families' lives? 

At the Spring Grove Family, we honor, celebrate, and remember life with exceptional care and compassion. Join our team as a Family Service Manager and be part of a legacy dedicated to superior end-of-life services.

The Difference You’ll Make Each Day

As the Family Service Manager, you will lead and mentor our Family Service Advisors, helping them grow professionally while ensuring we deliver exceptional service that reflects our commitment to families.

You’ll work closely with the Vice President of Sales and other managers across all Spring Grove locations, contributing to our shared mission of serving families with excellence.

You’ll play a key role in upholding our legacy and educating the community about the significance of pre-arrangements and memorialization.

Experience You’ll Build While Serving

• Leadership & Development: Mentor Family Service Advisors and ensure adherence to the highest service standards across all Spring Grove locations, while promoting their professional growth.

• Operational Excellence: Manage daily operations, including overseeing staff, ensuring smooth coordination between departments, and resolving any family service concerns with integrity and respect.

• Collaboration & Strategy: Work together with Sales Managers to meet preneed funeral and cemetery budgetary requirements, always keeping in mind the long-term sustainability and heritage of Spring Grove.

• Compassionate Service: Handle sensitive family interactions with care, professionalism, and empathy, ensuring that every family receives the utmost attention during their time of need.

What We Offer

We offer competitive compensation & benefits: Including medical, dental, vision, company-paid life insurance, and a 401k with company match. The estimated annual salary is $85,000/year plus incentives.

The Spring Grove Family is committed to a philosophy of participative management. We embrace open discussion and the opinions of our employees. We encourage ingenuity and teamwork focused on improvement and service to our customers.

We believe in:

• Treating employees with dignity and respect
• Offering competitive compensation and benefits
• A commitment to listening, new ideas and improvement
• Continuous communication about the company and the outlook for the future
• Providing an atmosphere where each employee can be proud and excel
• Professional development

Required Education, Knowledge and Skills

• Cemetery experience required
• Must have an Active Ohio Life Insurance License
• Proven Managerial Experience and Leadership
• Associate’s degree or Higher preferred
• Cemetery and Memorialization experience preferred.
• Proven Individual Sales Performance and service records of achievements.
• Displays a “Customer First” attitude.

If you’re ready to lead with compassion, integrity, and a commitment to excellence, apply today!

About the Spring Grove Family:

Where tradition meets compassion, and where every life is honored and celebrated.

As one of Cincinnati’s longest tenured employers, the Spring Grove Family of Companies has been dedicated to providing superior end of life services to our community since 1845. We are honored with this sacred trust and we make it our highest priority.

Values we look for:

• Ambassador: Be a proud representative of the Spring Grove Family, contributing to the success and growth of the organization.
• Customer Service: Deliver impeccable service to internal and external customers, ensuring that their needs are met with excellence.
• Teamwork: Work as part of a dedicated team that shares a “do what it takes” attitude, driving continuous improvement and inspiring others.
• Integrity: Uphold the highest standards of honesty and trustworthiness, always striving to “do the right thing.”
• Respect: Treat each family interaction as a sacred trust, honoring diverse cultures, beliefs, and traditions.
• Compassion: Provide meaningful and sensitive support to families and colleagues, embracing the significance of every life.