Customer Service Manager

VCPG Security is a trusted security company that focuses not only on protecting our clients but also providing exceptional customer service. We are currently seeking an experienced and dedicated Customer Service Manager to oversee our customer service team. As a Customer Service Manager, you will be responsible for ensuring that our clients receive the highest level of customer service and satisfaction. This is a great opportunity to join a reputable company that values its employees and customers.

Responsibilities

• Develop and implement effective customer service strategies and procedures
• Lead, train, and motivate the customer service team to deliver outstanding service
• Resolve escalated customer complaints and issues in a timely and satisfactory manner
• Monitor and analyze customer feedback, identify trends, and implement improvements
• Collaborate with other departments to ensure a seamless customer experience
• Manage and optimize customer service tools and systems
• Develop and maintain strong relationships with key clients

Requirements

• Proven experience as a Customer Service Manager or similar role
• Exceptional leadership and communication skills
• Ability to handle difficult situations and resolve conflicts
• Strong analytical and problem-solving skills
• Proficient in customer service software and CRM systems
• Experience in the security industry is a plus
• Excellent organizational and time management abilities

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)