VCPG Security is a trusted security company that focuses not only on protecting our clients but also providing exceptional customer service. We are currently seeking an experienced and dedicated Customer Service Manager to oversee our customer service team. As a Customer Service Manager, you will be responsible for ensuring that our clients receive the highest level of customer service and satisfaction. This is a great opportunity to join a reputable company that values its employees and customers.

Responsibilities

Develop and implement effective customer service strategies and procedures
Lead, train, and motivate the customer service team to deliver outstanding service
Resolve escalated customer complaints and issues in a timely and satisfactory manner
Monitor and analyze customer feedback, identify trends, and implement improvements
Collaborate with other departments to ensure a seamless customer experience
Manage and optimize customer service tools and systems
Develop and maintain strong relationships with key clients

Requirements

Proven experience as a Customer Service Manager or similar role
Exceptional leadership and communication skills
Ability to handle difficult situations and resolve conflicts
Strong analytical and problem-solving skills
Proficient in customer service software and CRM systems
Experience in the security industry is a plus
Excellent organizational and time management abilities

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)