Your Role: 

In this position, you play an integral to the customer claims process and provide timely and accurate reporting of customer incidents to support on managing our customer relationships. 

Activities may include, but are not limited to:

• Identify real root cause and implement mistake proof solutions to prevent repeat occurrences

• Responsible to streamline the process flow for 2nd level failure analysis

• In depth study of current failures and deep diving into the failures for a better understanding of how failures occurred

• Control failure analysis/3D/8D reporting structure and language

• Build up failure analysis capability within Quality Organization

• Coordinates with Sales, Product Management, Product Development, Operations and Quality to determine root cause and corrective actions

• Proper and accurate log of events into Salesforce

• Attending to special test requirements put forth by higher end applications

• Acts as primary contact for all customer claims that require failure analysis

• Generates failure analysis reports for internal review and approval by Global Customer Quality and Stakeholders

• Bachelor's degree or equivalent in Engineering or related technical degree required. Master’s degree is a plus

• 5+ years of experience in manufacturing, quality or engineering. 

• Knowledge of CAPA tools, Process Capability and Measurement Systems. 

• Basic statistical/data analysis or Six Sigma experience.

• Ability to read technical drawings, knowledge of machined parts and components, production operations and inspection techniques.

• Must be familiar with standard Mechanical and Electronic inspection techniques and tools. 

• Understanding of ISO9001/ISO14001 Quality Management Systems. 

• Effective communication techniques and ability to communicate with technical and non-technical personnel, including purchasing, production, engineering and quality staff members.

• A self-starter and ability to work with global organizations

• Excellent problem solving and analytical skills

• Fluent in English (written and verbal)

About Avery Dennison Intelligent Labels

Built on a legacy of innovation and materials science, Avery Dennison has embarked on a new era of opportunity. This is an opportunity to take the functional and traditional label and enable it with digital technologies that can give every item a unique digital identity and digital life.

This “intelligence applied” technology has the capability to enable a world of connected everything. A world where the 'who, what and where' of every physical, become points of irrefutable fact and absolute visibility. Provenance, authenticity, sourcing, history, real-time location; guaranteed for businesses and consumers throughout the entire supply chain and all the way to the home. At its most simple, a company with a legacy in “making labels” becomes a category-leading technology company making the Internet of Things a positive, transformative, world-wide reality for all of us. The label has always told us something about the product. Now it can tell us everything. 

In February 2020, Avery Dennison acquired Smartrac, a leading manufacturer of RFID products. Combined with the Intelligent Labels business, we will leverage our deep industry knowledge and know-how in technology and innovation, R&D, quality and service to drive RFID and technology adoption across multiple industries. And we want you to be part of our journey!