Facilities Operations Manager

OVERVIEW 

Department: Facility Operations
FLSA Status: Exempt
Job Location: Austin, Texas
Reports to: Director of Facility Operations

Element Critical is seeking to add an Operations Facilities Manager who aligns with our company values of accountability, integrity, grit, and problem-solving.

The Facility Manager is responsible for overseeing the operation and maintenance of data center facilities. This includes ensuring the highest levels of availability and performance of the data center infrastructure. The role requires strong technical knowledge, leadership skills, and the ability to manage and coordinate with a team of technicians and engineers.

RESPONSIBILITIES

Responsibilities will include but not be limited to the following:

• Oversee the daily operations of the data center, ensuring optimal performance and uptime.
• Actively manage the maintenance and repair of critical infrastructure, including HVAC, power distribution, UPS, generators, and fire suppression systems.
• Ensure compliance with industry standards and regulations for data center operations and safety.
• Lead and manage an on-site team of technicians and engineers, providing direction, training, and support in the maintenance and repair of critical infrastructure.
• Develop, implement, and provide training programs on-site for staff to ensure they are knowledgeable about data center operations and best practices, including on-the-job training
• Conduct regular performance reviews and provide feedback to team members.
• Physically monitor and analyze data center performance and metrics to identify areas for improvement.
• Develop and implement strategies to optimize energy efficiency and reduce operational costs.
• Coordinate with other departments to ensure seamless integration of data center operations with organizational objectives.
• Develop and maintain emergency response plans for data center incidents, including power outages, equipment failures, and natural disasters.
• Coordinate and conduct regular on-site monthly drills to ensure staff readiness for emergency situations.
• Act as the primary point of contact during on-site emergencies, coordinating response efforts and communicating with stakeholders.
• Manage relationships with vendors and service providers, ensuring high-quality service and cost-effective solutions.
• Negotiate contracts and service agreements, ensuring favorable terms and conditions.
• Monitor vendor on-site performance and address any issues or concerns promptly.
• Oversee data center construction, expansion, and upgrade projects, ensuring they are completed on time and within budget.
• Collaborate with project teams to ensure alignment with organizational goals and technical requirements.
• Manage project resources, timelines, and deliverables effectively.

REQUIREMENTS & QUALIFICATION

The ideal candidate will possess the following:

• Minimum of 5-7 years of experience in data center management or a related field.
• Strong technical knowledge of data center infrastructure, including HVAC, power distribution, and networking.
• Proven leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Strong understanding of industry standards and regulations.
• Ability to work under pressure and handle emergencies effectively.
• Excellent communication and interpersonal skills.
• Professional certifications such as Data Center Certified Associate (DCCA), Certified Data Center Management Professional (CDCMP), or similar.
• Experience with data center automation and monitoring tools.
• Knowledge of energy efficiency and sustainability practices in data centers.
• This position requires daily on-site presence at the data center facility in order manage site employees and vendors ensuring cohesive communication across the organization for continuity of business operations
• The role may involve occasional travel to other data center locations.
• The position may require working outside of regular business hours on-site to address emergencies or perform maintenance tasks.

WORKING CONDITIONS

The physical demands listed below must be met for the employee to perform essential job functions of the position.

• Able to move within the facility and outdoor areas, including climbing ladders and perform maintenance activities on building roof tops when required
• Able to visually inspect operating conditions within and around the facility and detect emergency alarms - auditory and visual
• Able to perform movements such as kneeling, bending, crouching, and use of hands to operate hand and power tools, machinery, and other equipment
• May be required to occasionally lift or move objects that weigh up to 65 lbs.