Facilities and Security Specialist

What's the opportunity? 

You’ll support Intercom's workplace team covering facilities, workplace activities and events at our San Francisco office, ensuring our space is safe, efficient, and aligned with the needs of both the company and our employees. Your work will be key to creating a frictionless environment for Intercom staff. This role is based onsite and requires five days per week in the office.

What will I be doing? 

Facilities Operations

• Serve as the first point of contact for facilities and office-related requests.
• Daily operations of the office include cleanliness, janitorial, safety and security.
• Oversee maintenance schedules and respond to adhoc repairs.
• Monitor building systems (HVAC, lighting, security, etc.) and escalate with building management when necessary.

Employee Health, Safety & Compliance

• Ensure compliance with health and safety regulations, building codes, and company policies.
• Maintain safety documentation and work with stakeholders in relation to all building safety tests, training and inspections.
• Support emergency preparedness.

Vendor & Contract Management

• Manage relationships with service providers, including cleaners, security, catering, and maintenance contractors
• Contract renewals reviewing performance and benchmarking costs against market rates.

Space Management & Event Support

• Support space planning requirements, office moves and adhoc projects
• Event support, working with internal stakeholders to ensure a frictionless experience for event attendees.
• Support workplace initiatives and internal events.

What skills do I need? 

• Minimum of 4+ years of experience in Workplace Experience or Facilities with a significant emphasis on creating and delivering improved employee experiences
• Coordinate and oversee office relocation, fit-out, and close-down projects, ensuring timelines and operational requirements are met
• Demonstrates budget management skills with a track record of building business cases and managing expenses effectively
• Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities
• Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive.
• Experience and comfort in working within a fast-paced office environment
• Proactive problem-solver with a hands-on approach.
• Ability to stay calm under pressure and manage priorities.
• Collaborative team player with strong stakeholder management skills.
• Customer-focused, approachable, and adaptable.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $121,000 - $145,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).