Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.

What you’ll be doing…

Fancy a new customer service advisor job, working for an award winning price comparison website ?

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?

If the answer is yes, then this could be just the exciting new opportunity you've been looking for!

As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve…

• You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
• Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.
• Excellent attention to detail

What's in it for you…

The salary for this position is up to £25,000 per annum

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

… Plus more great perks based on your location

Internal job family level P7

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!