Expert Systems Engineer (Azure Infra, Iaas, Paas, windows)

At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. • Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Allscripts offers exciting new career opportunities in various locations throughout North America.

In this role, the ideal candidate will be to provide leadership and support to the associates supporting day to day operations and technical issues, as well as participation in the Client calls and also in initiation and planning phases of organizational projects. The ideal candidate will have a strong background in deploying Infrastructure as a Code over Cloud technology for Linux and Windows Servers. Also installing, upgrading and Supporting applications over it ( SQL/IIS/In house Apps). Remotely maintaining and supporting Applications and Infrastructure (Cloud and Self hosted). It will be idle if candidate has leadership background\experience in architecting Infrastructure services with Azure, Linux, Hardware, virtualization, APM (Application performance monitoring) & Infra Automations. Experience in supporting these environments in Healthcare will be preferable.

Responsibilities

• Provision and maintain Azure IaaS and PaaS environment
• Manage the client and project issues and lead them to closure.
• Function as escalation point as needed by Team.
• Mentor team to increase their skills and promote consistency.
• Assisting the management in organizing, planning and implementing strategies.
• Evaluate all working of formal staff and ensure compliance to all timescales.
• Effective management of the client relationship and resolution of client issues/escalations.
• Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
• Work with Product line to understand them better and improve services provided by team to gain Client Satisfaction.
• Maintain KPI of the TEAM and make sure team adheres to internal and external SLA
• Track the progress of weekly, monthly, quarterly and annual objectives/goals for the associates.
• Leadership and organizational abilities with Interpersonal and good communication skills expected.
• Able to guide, mentor associates on technical challenges and work with them to come up with Improvement areas in Infrastructure.
• Drive continuous automation and improvement in the SOP’s.
• Work with Management to attain the Organizational Goals and KPI’s.
• Keep progressing to keep Service upgrade as per new development in Technologies and create strategy\proposals to move client to them.

Qualifications

 Academic and professional qualifications:

• Bachelor’s degree required
• Experience in supporting Cloud infra is required, Azure experience is added advantage
• Certification in various technologies required in Data Center Operations will be added advantages.

Experience:

• Have worked in supporting 24x7 Cloud support, implementation, and day to day operations.
• Must have working knowledge of Azure, Cloud deployment of VM, Storage account, VNet, Key Vault, NSG/ASG, AKS, PaaS Servics and other Cloud resources
• Must have ‘Infrastructure as a Code’ and CI/CD pipeline experience.
• Must have working experience on Azure networking and Storage
• Must have working experience on Azure Security Center, Patch Management, Desired State, and file integrity monitoring services
• Health care IT experience is a plus
• Experience in Windows is a plus
• Served in lead role for minimum 2 years for implementation/Project team.

Travel requirements:

• Able and willing to travel as required, internationally on short-term basis

Working arrangements:

• May require on call after hours support
• May require to be on Call to support problem cases outside working hours.
• Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Altera, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.