Expert Service Delivery Manager (REF4879C)

AI overview

Lead contract fulfillment and resource management processes for the AI product business, ensuring high-quality service delivery across nearshore and offshore teams.

This position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI product business for external and internal customers.

Tasks

Manage contract fulfilment
Take care of invoicing and controlling-heavy activities
Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
Monitoring and reporting of SLA compliance
Steering of resource demand management process
Responsible for the cost control incl. forecast and involvment in optimization proposals
Contract Implementation and Delivery Contribution
Project Plan Structure Management (PSP and WBS Structure)
Preparation of Invoicing activities, Cost and Controlling awareness
Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
Work close with development and/or operational counterparts to ensure high quality
Owning the overall SDM activities for AI product business

Experience in TSI/DT procurement, operations & finance processes is a strong advantage
Experience with Confluence
Experience with SAP/SPPM is a strong advantage
TÜV SDM qualification
AI and LLM experience
Process Flexibility
ITIL qualification
Experience with Service Desk and/or building and maintaning 1st-2nd level support
Experience in TSI/DT procurement, operations & finance processes is a strong advantage
English language knowledge German is an advantage

Required soft skills

Very good communication and coordination skills
Highly motivated personality and ablility to push things forward
“Can do”/”get things done” attitude, self-driven
Stress tolerance
Team player

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.