Expert IT Enterprise Systems (Proactive Pipeline)

Grade Level: L2

Location: Islamabad

What is Expert IT Enterprise Systems?

This position will deliver a roadmap, delivery strategies, support, implementation, and design services for e-mail services (on-prem and cloud), Microsoft Active Directory and Windows-based systems across the enterprise (multi-domain environment), including directory and integration with identity management solutions. This role will also be responsible for compliance to Service Level Agreements and execution of daily routines.

What Expert IT Enterprise Systems does?

Overseeing the day-to-day operations, planning, upgradation, implementation and support services of Microsoft Active Directory, DHCP, DNS and Exchange servers to ensure seamless business operations.  In addition, person is responsible for managing Office365 cloud operations, active directory synchronization, email service & enterprise mobility suite.

• In depth understanding of Office365 subscription and Microsoft Licensing Program.

• Managing Microsoft Infrastructure i.e. Microsoft Active Directory, DNS, DHCP Services.

• Email account management hosted on-prem & Office365 mailboxes, SharePoint & Instant Messaging.

• Ensure timely Patch Management of servers and laptops as per Information Security Governance guideline.

• Deliver on operational goals as per the departmental strategy and targets.

• Deliver on agreed SLAs & KPIs with stakeholders.

• Identify and implement process improvement initiative including standardization of process along with process owners, service delivery managers and operation managers.

• Day-to-day work on Office365 products and services including the EMS, Intune, Cloud App Security, Power Platform and PowerShell scripting.

• Ensure smooth operational activities for Exchange, SharePoint, OneDrive and Teams.

• Active monitoring of MS alerts and taking necessary actions.

• Knowledge of Cloud service hosting, Amazon and Azure will be preferred.

• Responsible for managing existing Domain registration and their timely renewal.

• Experience of handling Enterprise Mobility operations (work from anywhere, any device any time).

• Develop understanding of IT Helpdesk processes and tools.

• Meet relevant internal and external stakeholders e.g., suppliers, principles, BSS-IT, IP Network, IT ServiceDesk, Information Security operations and Governance teams.

• End user data protection, data leakage protection, enterprise mobility, Advance Anti Malware Protection etc.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• BE (Computer Science, EE, Computer Engineering), 5 – 10 Years of Relevant Experience.

• Office365 admin certification.

• Have sound knowledge of end user computing and networking, MS Windows Server, Active Directory, LDAP, Exchange Server, DNS, DHCP.

• Preferably have good understanding of MS Office365, MS Licensing, and collaboration tools.

• Problem Solver and a good team player.

• Ability to work under pressure, Conflict management.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.