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Deutsche Telekom IT Solutions

Experienced Customer Service Manager – German speaking (REF4856F)

Debrecen , Hungary
full-time

AI overview

Take end-to-end accountability for customer service delivery in the international market while managing service quality and collaborating with top management for optimization.

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success

What you will bring to our team:

  • at least 5 years of professional experience in the IT industry with an extensive experience in Service, Delivery, Partner management or as a technical Product Owner
  • Outstanding communication skills, fluency in English and German (B2 or higher) 
  • Applied knowledge of ITIL and Agile concepts, with experience in Process management
  • Keeping contact with clients, forwarding and mediating demands, expectations and problems
  • Exceptional presentation and moderation skills as well as persuasiveness at top management level
  • Ability to prioritize and handle multiple projects with shifting deadlines
  • Strong attention to details, ability to work in multitasking environment, with remote teams and support several stakeholders at the same time
  • High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)
  • Previous experience working with contract regulations, managing confidential information
  • Knowledge and experience in Cloud technologies (Public and or Private) and networking
  • Cloud-native technologies (Containers, Microservices, Kubernetes, DevOps) is an advantage
  • Experience in transitioning and transforming new initiatives is an advantage
  • Experience in in-depth contract management is an advantage

Experiences with IT Tools:

  • JIRA, Confluence
  • ServiceNow
  • O365
  • MS Project, Visio

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Deutsche Telekom IT Solutions

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.  

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