Experienced Customer Service Manager - English speaking (REF4780R)

• Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.
• Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management.
• Accountable and responsible for E2E execution of standard farming and upselling.
• Responsible for identifying and managing opportunities in contract related standard/product business.
• Responsible for Profit&Loss(P&L) and revenue
• Strong overall responsibility for single contracts that combine multiple PU-offerings.
• Coordinate service delivery activities between the organizational units and supervise their work.
• Ensure compliance with deadlines and expected service levels.
• Apply adequate project delivery methodologies, tools, techniques and processes.
• Manage financial and service reporting, along with the monthly billing procedure.
• Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.

Customer:

Automotive & Manufacturing Industries

• At least 5 years of professional experience in the IT-industry, with experience in the Service Delivery Management field
• Applied knowledge of ITIL and Agile concepts, with experience in Process and Project management
• Outstanding communication skills, with fluency in English (C1 or B2 level) and German (nice to have)
• Strong presentation and moderating skills
• Knowledge of hyperscaler services (AWS, Microsoft Azure, GCP), and best practices, as well as experience in implementation.
• Ability to prioritize and handle multiple projects with shifting deadlines
• Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
• Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols
• Knowledge of networking and cloud technologies is an advantage
• Experience in in-depth contract management is advantageous
   

Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.