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Deutsche Telekom IT Solutions

Experienced Customer Delivery Manager – German speaking (REF4812U)

Debrecen , Hungary
full-time

AI overview

Manage end-to-end customer delivery and service quality for international automotive clients while leading cross-functional teams and optimizing service portfolios.

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international automotive market. The ideal candidate will have at least 5 years of professional experience in the IT industry, with extensive expertise in Service, Delivery, Partner management, or as a technical Product Owner. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

FOCUS AREA:

- Mainframe

Key Responsibilities:

  • Manage service delivery using ITIL frameworks (incident, problem, change management)
  • Build and maintain strong client relationships
  • Lead cross-functional teams and coordinate multiple projects
  • Drive continuous improvement and cost management
  • Ensure end-to-end delivery and service quality for customers.
  • Collaborate with portfolio owners for optimized service delivery.
  • Implement efficiency improvement measures and handle escalations.
  • Monitor quality at the delivery unit level.
  • Communicate regularly with delivery teams, suppliers, and customers.

Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Required Skills:

  • Strong leadership and project management experience
  • Excellent problem-solving and analytical abilities
  • Financial management and budgeting knowledge
  • Technical understanding of IT systems and infrastructure

Essential Requirements:

  • Fluent German (written/spoken) - direct customer communication
  • Fluent English - internal team collaboration
  • Service management experience with ITIL knowledge
  • Mainframe knowledge is an advantage
  • Experience in transitioning and transforming new initiatives is an advantage
  • Experience in in-depth contract management is an advantage

Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Deutsche Telekom IT Solutions

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.  

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