Experience Specialist - Heber / Deer Valley, Utah

ABOUT AERO By reimagining premium travel from the ground up, Aero offers a radically enhanced air travel experience – focusing on exclusivity, design, convenience, and personalized service. Aero integrates scheduled flights, charter flights, and aircraft management services under a single premium brand and digital-first platform, delivering a seamless end-to-end experience that neither traditional airlines nor private jet companies have achieved.  We pride ourselves on being dedicated hosts and expect the same commitment from every team member. That means: We prioritize safety above all else, personalize every experience, always assume best intentions, and act decisively. ABOUT THIS ROLE As an Aero Experience Specialist, you will be the face of Aero at Heber Valley Airport, and Deer Valley. This includes being the primary liaison between Aero and our guests going to Deer Valley, ensuring that every aspect of their journey is safe, whilst delivering unforgettable service and hospitality.  RESPONSIBILITIES

Own the guest experience on all Aero flights at HCR airport, maintaining high quality and consistency across every touchpoint: guest greeting and check-in, luggage coordination, TSA screening, catering delivery and uplift, coordination with airport’s ground handling, and our transport partners 

Provide guests and teammates with superior service and proactive communication in all circumstances, including irregular operations and across channels - with an obsession for driving high NPS, guest satisfaction, and operational excellence. 

Serve as Ground Security Coordinator (GSC) at HCR airport, ensure guests, teammates, and operational safety by applying a deep understanding of TSA procedures and requirements

Collaborate with Concierge, Flight Crews, OCC, Experience and Operations teams to make real-time operational decisions

Prepare and manage all required guest information and experience assets, ensuring accuracy and timely distribution, in support of the CSR/flight attendant

Stay current on company, FAA, and TSA policies and procedures; ensure compliance with the General Operations Manual, and Experience Playbook

Contribute to process improvement, troubleshooting, and implementation of new procedures and technologies; proactively escalate operational or experience issues as appropriate

Complete all necessary training provided by Aero to to become a GSC / TSA screener / guest service ambassador

Other projects as assigned.

REQUIREMENTS

Exceptional service skills: true passion for service, polished communication, ability to adapt to each and every guest, and with a humble, and genuine personality 

Composure: possessing high attention to detail, autonomous and self-reliant, with the ability to work gracefully in the intensity of a departure

Experience in guest-facing roles; private aviation and/or luxury hospitality is preferred

Work on your feet for 4–8 hours periods

Move quickly across the FBO or lounge (without running)

Move, pull, carry, or lift at least 50 lbs

Occasionally kneel, bend, and assist around the aircraft

Able to commute to/from HCR airport in under 60 minutes

Flexibility to occasionally work nights, early mornings, weekends, and national holidays

Must be a US citizen

Must have a valid driver’s license (driving required on operational days)

This is a DOT safety-sensitive position (14 CFR part 120) and is therefore subject to pre-employment and random testing for Marijuana, Cocaine, Amphetamines, Opioids, and PCP.

BENEFITS & PAY

Pay Range: $30-$32 per hour in Deer Valley, UT - exact compensation may vary based on skills, experience, and location

Time Off: vacation, sick, bereavement, and holiday

Benefits: medical, dental, vision, life, disability, 401k, health FSA, dependent care FSA (position dependent)