Executive Operations Coordinator

What Success Looks Like A successful Executive Operations Coordinator– Director of Member Experience Support consistently enables clarity, follow-through, and execution for Member Experience initiatives by keeping workflows organized, communication tight, and priorities moving forward. This role acts as the operational backbone for the Director of Member Experience, ensuring that ideas turn into action and nothing falls through the cracks. Core Strengths & Behaviors

Highly organized and detail-driven; accuracy is non-negotiable

Proactive communicator who anticipates needs and follows up without prompting

Comfortable managing recurring tasks while responding to urgent priorities

Confident working across multiple platforms and systems

Reliable, dependable, and trusted to handle sensitive information

Collaborative partner to leadership, field teams, and support functions

Key Focus Areas

Operational & Administrative Support

Keeps Director of Member Experience initiatives organized and on track

Manage trackers, action items, and follow-ups

Prepares materials for meetings, workshops, and leadership updates

Partners with sign vendors for execution

Works with print companies to ensure execution i.e. staples, alphagraphics, Northeast Color

Communication & Coordination

Ensure the right people are looped in at the right time

Supports agendas, notes, summaries, and recaps

Maintains calendars and key deadlines

Systems, Documentation & Process

Maintains SOPs, templates, and process documentation

Ensures version control and consistency across tools and files

Supports data entry and updates across platforms

Able to maintain Yoobic platform requests and access grants

Able to create images from Photoshop and Canva, understanding Hex color numbers and brand standards.

Reporting, Surveys & Follow-Up

Tracks completion, scores, and feedback from surveys and validations

Compiles clear summaries with insights and next steps

Flags gaps, risks, or delays proactively

Measures of Success

Workflows are completed accurately and on time

Leadership has clear visibility into progress and next steps

Communication is consistent, timely, and well-documented

Surveys, validations, and follow-ups are tracked with minimal rework

The Director of Member Experience can focus on strategy, not administration

Tools & Systems Used

Microsoft Excel, Word, PowerPoint, Outlook, Teams

SharePoint

Canva

Yoobic

Photoshop

Monday.com or similar project-tracking tools

Salesforce platforms and internal reporting tools

Survey and feedback platforms

This role is critical to delivering consistent, high-quality Member Experience across all clubs by ensuring strong execution behind the scenes.