We are pleased to announce a walk-in interview for the role of Junior Executive - Operations Capability at Rentokil PCI, a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment.
Walk-in Interview Details:
Time-bound, errorless report preparation with indicators that will help the manager and GM Ops capabilities to analyze the complaint management process and its progress role & responsibilities .
1. Support manager operations along with close coordination of the reporting team in establishing a robust and dynamic end-to-end comprehensive system for effective complaint management for NKA accounts & timely SOS follow-up on a regular basis.
2. Collate various complaints across NKA customers, analyze, and provide feedback to the manager of operations capability.
3. As a result of a comprehensive complaint management & feedback system, enhance the customer service experience and strengthen customer confidence in RPCI leading to increased customer retention.
4. Maintain proper coordination with branches & NKA team (if required at the customer level also) to ensure monitoring of planning, scheduling, & on-time service delivery as per contract for select NKA customers.
5. With the support of the manager of operations, monitor:
a. SOS
b. TAT for all steps involved in complaint management
c. Collate & analyze data and prepare action plans and present findings on a regular basis in internal calls.
6. Any other work or projects assigned from time to time.
Skills preferred:
KPI:
Requirements
Competencies (Skills essential to the role):
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
