Executive Director, Delivery

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

THE ROLE:

This isn't just a delivery role—it's a chance to build a high-performing global program. We're looking for an Executive Director, Delivery who can blend strategic vision with a hands-on, operational approach. Ideally, this candidate sits in San Francisco or surrounding areas.

You'll be at the center of our growth, building a delivery team capable of handling a diverse range of technology projects, from strategic advisory to staff augmentation. You'll not only oversee all delivery operations—from resourcing and finance to process and project health—but also play a crucial role in shaping our business development efforts. This role is for someone who thrives on building systems, organizing complex projects, and leading a team to success while helping us stay ahead of the curve.

WHAT YOU'LL DO

• Build and lead the program delivery function of one of our partner practices, establishing the operating model, communication planning, processes, and tools for successful project execution, both on- and offshore.
• Define, manage, and execute a variety of client projects to maximize business objectives, manage expectations, and maintain profitability.
• Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance.
• When needed, recruit, manage, and mentor a high-performing team of project and program managers, fostering a culture of client and team excellence and continuous improvement.
• Oversee and deliver weekly internal and client-facing status updates for engagements, including executive-level (C-suite) communications.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal teams, ensuring clear and consistent project communication.
• Make resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability.
• Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines.
• Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes.
• Contribute to business development efforts by helping define project scope, resource estimates, and refining processes as we scale.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Travel is expected, up to 40%

WHAT YOU BRING: 

• 12+ years of digital & technical project management, ideally in content management systems, eCommerce and digital design environment 
• 5+ years of program management experience 
• 7+ years experience managing, leading, and mentoring an internal team and creating a collaborative team environment
• Experience with managing a variety of technology platforms implementations and solutions, especially Adobe technology and creative solutions 
• Experience with Adobe Experience Manager, Adobe Experience Platform, and Adobe Analytics implementations as well as CDP and Adobe Journey Optimizer and Customer Journey Analytics 
• Strong cross-functional and cross-geographical leadership skills, with a track record of driving delivery excellence and managing global processes
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk  
• Project and team financial management, including budget management, margin, demand forecasting, and resource planning in collaboration with resourcing and operations teams
• A proven track record of managing multiple projects simultaneously, including scheduling, planning, and delivery excellence
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project or program
• Excellent problem solving, organization, time management, and risk management skills.
• The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery 
• Competency with relevant project management and collaboration tools such as Smartsheet, Jira, Confluence, and G-Suite
• Experience leading digital transformation initiatives
• Experience working in an agile framework and hybrid scrumfall environment 
• Excellent client communication experience
• Bachelor's degree or equivalent degree of education relevant to the industry 

Set Yourself Apart. Preferred Skills: 

• Familiarity with common development systems and frameworks across a variety of technology-based projects
• SAFe certification
• PMP certification
• CSM+ certification 
• Knowledge of the latest trends and tools in the industry

Education/Experience: Bachelor’s degree or equivalent degree of education relevant to the industry; and 12+ years of experience in project management in the technology space.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Certificates and Licenses: No certifications are needed.

Work Environment: Remote position - San Francisco, CA Preferred 

WHAT DO WE OFFER?

• We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

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