Executive Director, Change Management (Adobe)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE: 

DEPT is seeking a transformative executive to build, lead, and scale our Americas Change Management & Business Process Consulting capability within the Adobe practice. This is a pivotal leadership role designed for a senior advisor who sits at the intersection of people, process, and technology.

The Executive Director of Change Management will be our chief evangelist and C-suite advisor, responsible for architecting the human-side of large-scale digital transformations. This role will own the change management strategy and delivery methodology for our most complex client programs centered on the Adobe Experience Platform (AEP), Adobe Content Supply Chain (CSC), and Adobe Commerce suites.

You will not only lead client engagements but also build the practice itself—defining our point of view, mentoring a team of change management strategists, functional leads, and integrating rigorous, data-driven change management into the core of our technical delivery. This role demands a unique blend of formal Prosci-based change methodology, deep business process re-engineering expertise, and a strategic understanding of how the Adobe ecosystem transforms marketing, commerce, and customer experience operations.

WHAT YOU’LL DO 

1. Transformation Delivery & Methodology Excellence

• Hands-on Client Transformation Leadership: Act as the lead transformation executive on cornerstone client accounts, remaining hands-on with the program team to translate the client's strategic vision into a tangible, delivered reality within their organization.
• Portfolio Oversight: Provide executive oversight and quality assurance for a portfolio of large-scale Adobe transformation programs. Act as the ultimate escalation point for all change-related risks and stakeholder challenges.
• Business Process Re-engineering: Lead teams in conducting comprehensive assessments of clients' current-state marketing, content, and commerce operations. Design and document future-state processes, roles, and governance models required to unlock the full value of the Adobe investment.
• Integrated Change Strategy: Architect comprehensive, multi-year change management strategies that go beyond training. This includes stakeholder mapping, organizational impact analysis, resistance management plans, and executive communication cascades.
• Adoption & Value Realization: Define the key metrics (KPIs) and measurement framework to track organizational readiness, adoption, and long-term value realization, ensuring change is sustainable post-go-live.

2. C-Suite Advisory & Executive Engagement

• Trusted Advisor: Serve as the primary change management advisor and executive sponsor for our most strategic clients. Engage directly with C-suite stakeholders (CMO, CCO, CIO) to secure buy-in, manage expectations, and navigate complex organizational politics.
• Executive Visioning: Lead executive-level visioning workshops and steering committee meetings, translating the technical capabilities of AEP, CSC, and Commerce into tangible business value, new operating models, and clear ROI.
• Strategic Storytelling: Leverage exceptional presentation and storytelling skills to communicate complex transformation roadmaps, organizational impacts, and strategic recommendations to executive audiences.

3. Business Development & Thought Leadership

• Sales Partnership: Act as the senior subject matter expert in client pursuits. Partner with the sales and solution engineering teams to scope change management workstreams, develop compelling proposals, and pitch our unique value proposition.
• Intellectual Property: Develop thought leadership white papers and industry perspectives on the intersection of change management and Adobe-led digital transformation.
• External Eminence: Represent DEPT at industry conferences (e.g., Adobe Summit) and executive roundtables as a leader in digital transformation and change.

4. Practice Leadership & Strategic Vision

• Define the Practice: Architect, build, and lead the Change Management & Process Consulting practice for the Adobe portfolio in collaboration with the Executive Director, Delivery (Adobe).
• Own the Methodology: Establish and refine DEPTs change management framework, integrating Prosci/ADKAR principles with Agile delivery and business process re-engineering. Create the standards, templates, and best practices that ensure consistent, high-quality delivery across all engagements.
• Team & Talent Development: Recruit, mentor, and lead a high-performing team of change management and transformation leaders. Foster a culture of excellence, advisory, and continuous learning, managing senior-level direct reports.
• Operational & Financial Acumen: Partner with practice leadership on P&L management, resource forecasting, and utilization to ensure the practice is healthy and scalable.

WHAT YOU’LL BRING

• 12-15+ years of progressive experience in organizational change management, management consulting, and digital transformation.
• 7+ years of experience in a leadership role at a "Big 4" or equivalent global consulting firm, with a proven track record of building and leading a practice or large team.
• Active Prosci certification (or equivalent) and demonstrated mastery of the ADKAR model and other formal change management methodologies.
• Deep strategic understanding of the Adobe Experience Cloud, particularly the business value and operational impact of AEP (RT-CDP, AJO, CJA), Adobe Commerce, and the Content Supply Chain (Workfront, AEM, Firefly).
• Proven ability to command a room, build consensus, and communicate with C-level executives with confidence and clarity.
• Extensive experience in business process mapping, analysis, and re-engineering, specifically related to marketing operations, content workflows, and digital commerce.
• Direct, hands-on functional experience with key Adobe products (AEM, Workfront, AEP, Adobe Commerce).
• Official Adobe Certified Expert (ACE) or Master (ACM) certifications.
• Deep industry specialization in Retail, Financial Services, Healthcare, or B2B.
• Bachelor’s degree required. MBA or related Master’s degree is strongly preferred.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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