Executive Client Relationship Manager

Executive Client Relationship Manager – Strategic Enterprise Accounts (Telecom & Wireless)

Role Overview

We are seeking a Executive Client Relationship Manager – Strategic Enterprise Accounts to serve as a trusted advisor to our most critical telecom and enterprise technology customers. This role is responsible for cultivating long-term, executive-level relationships, guiding customers through complex wireless and network solutions, and ensuring our services evolve in alignment with their business objectives.

This is a senior individual contributor role designed for a consultative professional who thrives in complex environments—someone who brings strategic perspective, executive presence, and operational understanding to every customer engagement. You will act as the primary steward of the customer relationship, the face of the company, and a key connector between customers and internal leadership.

Key Responsibilities

Strategic Enterprise Account Leadership

• Support high-value, complex enterprise telecom accounts across multiple solutions (e.g., wireless, mobility, network services, managed services, security, cloud connectivity)
• Develop and execute multi-year account strategies that align customer business priorities with our technology roadmap and service capabilities
• Serve as a consultative partner, helping customers navigate evolving telecom, wireless, and enterprise technology within our managed services portfolio and internal operations

Executive Engagement & Trusted Advisory

• Establish and maintain strong relationships with C-level and senior executive stakeholders (CIO, CTO, CISO, CFO, COO, etc.)
• Lead executive business reviews, strategic planning sessions, and roadmap discussions with confidence and credibility
• Position yourself as a trusted advisor by bringing insights, recommendations, and forward-looking solutions—not just products

Customer Experience & Escalation Leadership

• Serve as the primary point of escalation for strategic accounts, managing complex customer issues with diplomacy, accountability, and integrity
• Proactively identify risks, dependencies, and opportunities to protect and enhance the customer experience
• Ensure customer satisfaction, retention, and long-term partnership through thoughtful relationship management

Cross-Functional Collaboration

• Partner closely with Product, Enterprise Operations, Sales Engineering, Network Operations, and Executive Leadership to deliver cohesive solutions
• Translate customer needs into actionable internal requirements and advocate for priorities that drive mutual success
• Ensure alignment across internal teams to deliver on commitments, timelines, and service expectations

Autonomy & Senior Ownership

• Operate independently as a senior contributor, managing communications, planning, and execution without reliance on administrative support
• Maintain strong operational discipline, follow-through, and executive-level accountability across all engagements

Qualifications & Experience

Required

• Bachelor’s degree or equivalent professional experience
• 10+ years of experience in enterprise account management, strategic sales, or customer leadership within telecom, wireless, or enterprise technology environments
• Proven success managing large, complex accounts spanning multiple products, services, and stakeholders
• Demonstrated experience presenting to and influencing C-level and senior executive audiences
• Strong executive presence with the ability to navigate high-stakes, complex conversations
• Experience managing customer escalations and sensitive situations with finesse and professionalism
• Highly self-directed, organized, and capable of managing complex priorities independently

Preferred

• Experience with enterprise wireless programs, mobility management, network services, or managed technology solutions
• Familiarity with regulated or mission-critical environments (e.g., healthcare, financial services, public sector)
• Experience working in matrixed organizations with cross-functional delivery models

Core Competencies

• Consultative selling and strategic account leadership
• Executive-level relationship management
• Enterprise technology and telecom acumen
• Complex problem-solving and escalation management
• Clear, concise executive communication
• Integrity, judgment, and customer advocacy

Why Join Us

• Partner with sophisticated enterprise customers navigating complex telecom and technology challenges
• Operate with autonomy, visibility, and executive influence
• Collaborate with seasoned leaders across product, operations, and technology
• Make a meaningful impact on customer outcomes and long-term enterprise strategy

ROLE AND RESPONSIBILITIES:

DESIRED QUALIFICATIONS:

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. base pay for this position is up to $175,000 annually. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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