Executive Assistant Entry (Zoho One Admin & Process Specialist)

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Executive Assistant Entry (Zoho One Admin & Process Specialist) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for an Executive Assistant Entry (Zoho One Admin & Process Specialist) to start immediately! Duties and Responsibilities include but are not limited to: Ticket Ownership • Monitor Zoho Desk and route tickets to the correct staff • Track ETAs on sales orders, verify invoices sent, and update clients • Ensure disciplined follow-through so requests are routed, tracked, and closed Process Improvement • Map workflows and propose integrations/automation within Zoho One • Document SOPs and set KPIs for accountability • Independently improve ticketing systems and streamline processes Team Enablement • Recruit input for CSR profile • Assist onboarding and train CSR(s) to handle day-to-day tickets • Support team readiness and operational efficiency General Administration • CRM, email, and calendar management • Basic accounting tasks • Prepare reports and presentations as needed Qualifications: • At least 3 years of related experience with strong organizational and process management skills • Experience in Zoho One administration (Zoho Desk core) • Ability to design workflows, propose automation, and document SOPs • Strong communication skills for client updates and internal coordination • Comfortable with CRM, email, and calendar management • Analytical thinker with attention to detail and accountability Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps Benefits: • Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay Schedule: 9:00 AM – 6:00 PM EST Location: This is a remote job Salary Package: ₱50,000 – ₱54,500 Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview. • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website. • You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.