About the job
We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.
What You Will Do
Provide level 1 trade, system and integration support at the direction of the client services manager. Such responsibilities include, but are not limited to:
- Provide level 1 telephone, chat and email support to clients using either GUI-based or automated remote trading applications
- Proactive monitoring execution algorithms and mitigate trading risk
- Troubleshoot system and client connectivity issues
- Develop understanding of execution algorithms and BestEx Research applications and explain them to clients
- Help clients with customization of BestEx Research products
- Perform Trade Cost Analysis
- Trade support and application-level troubleshooting of orders generated by BestEx Research's execution algorithms
- Perform QA of internal trading tools, algorithms and risk applications and document as needed
- Coordinate application deployment with infrastructure management and software engineering teams
- Work with brokers and vendors to integrate BestEx research's execution algorithms
- Assist in client-onboarding and account creation
Requirements
What we are looking for:
- Bachelor's degree or equivalent experience
- Concentrations on Computer Science, Mathematics, Statistics, Finance or Economics are preferred
- Previous financial industry or trading experience a plus
- Experience or working knowledge of SQL, Python, MS Excel
- Professional, motivated attitude
- Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
- Independent self-starter and a keen attention to detail is a must
Benefits
- Competitive pay, world class benefits and bonus structure
- Huge upwards mobility: Talented and high performing individuals will move up very quickly to sales and trading or product management roles
- Work with high-caliber and innovative professionals
- Progressive time off benefits
- State of the art office
- A fun and collaborative environment
- 4 weeks of vacation, healthcare, commuter benefits, and 401K.
Location: Stamford, CT/New York, NY
Our Stamford, CT is conveniently located in Stamford downtown and walking distance from the train station. Free valet parking, Gym and other amenities are available.
Why BestEx Research:
If you want to help investors reduce their trading costs in an incredibly complex market structure and help create and shape an industry-defining product, then this is an excellent opportunity to join an incredibly talented team of 20+. BestEx Research has almost zero turnover, top notch clients, zero bureaucracy, and a flat organizational structure. It is a true meritocracy, set in a collaborative environment, where every employee is working on extraordinarily interesting projects. Our pay scale and benefits are comparable to top-tier firms in our industry, either in the form of cash compensation or a hybrid cash and equity compensation plan. Employees at BestEx Research have exposure to much more variety in the projects they complete and opportunities for growth than in similar roles at other firms.
