Exciting Opportunity for Junior Multilingual Graduates in Brussels! Join Our Team as a Danish/English Customer Care Associate

Kick-start your career at Qover, a leading insurtech scale-up that has raised €70 million to date and is transforming the future of insurance. With an international team of 140+ colleagues based in Brussels, we help global brands orchestrate digital embedded insurance experiences across 32 countries in Europe. Since 2016, our co-founders have been driven by a bold vision: insurance should be simple, transparent and accessible across borders – a global safety net. Today our platform protects millions of people and powers partners like Revolut, Mastercard, BMW, Canyon, Monzo and many others. What you’ll do 🛠 As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in Danish and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding. In this role you will: ● Handle customer inquiries via email and phone in Danish and English ● Listen, understand and summarise customer needs clearly ● Guide customers through procedures and help them with claims information ● Track and log requests, complaints and outstanding actions ● Translate insurance language into clear, customer-friendly explanations (training provided) ● Support inbound sales conversions by providing helpful product insights ● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates No worries if you’re new to insurance – we provide comprehensive training to set you up for success! 💪 Who we’re looking for 💡 ● Native-like proficiency in Danish and English (both written & spoken) ● Young graduate with a MA or BA degree in languages, business or related. ● A passion for excellent customer service ● Prior experience in customer support or handling customer calls is a plus ● Comfortable with computers and quick to learn new systems ● Able to multitask and prioritise effectively in a fast-paced setting ● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment What’s in it for you? 🎁 ● Real impact in a fast-growing insurtech with the chance to build your career ● Flexible work setup: up to three remote days per week & one month “work from anywhere” per year ● 28 days off (plus extra days on top of legal requirements) ● A modern WeWork space in Brussels with a rooftop terrace for team events ● A vibrant, international culture that values teamwork, initiative – and fun ● Regular social events and an inclusive environment where everyone is welcomed and valued At Qover, we don’t just offer jobs — we offer career-building opportunities. If you’re eager to learn, support customers with excellence, and grow with a passionate team, we’d love to hear from you.