WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU'LL DO:
Based in London with a global remit, the Hybrid Event Manager oversees planning, coordination and flawless delivery of high-profile hybrid events, including Partners’ Meetings, global town halls and executive forums. The role includes managing a global AV Support Technician and events team, ensuring consistent, high-quality hybrid meeting experiences.
KEY RELATIONSHIPS:
• Firmwide and regional leadership
• Communications, Marketing HR
• Global Technology Services teams
• Real Estate & Office Operations
• External vendors & production partners
ROLE AND RELATIONSHIPS:
• Define and maintain global hybrid event standards, runbooks and contingency plans
• Translate event goals into robust operational and technical plans
• Ensure consistent, premium experiences for high-profile hybrid events planning and delivery
• Lead end-to-end planning of major events, including technical design, rehearsals and live production
• Own run-of-show management for Partners’ Meetings and senior leadership events
• Coordinate global logistics, venue preparation and platform readiness Platform and technology leadership
• Act as SME for Zoom, Cisco Webex, MS Teams, GlobalMeet and enterprise hybrid platforms
• Ensure room systems and collaboration platforms are configured and tested for large-scale events
• Oversee AV platform integrations, streaming workflows and real-time monitoring Global team leadership
• Lead and develop a global AV Support Technician and events team
• Establish follow-the-sun event coverage and support models
• Manage vendor relationships and ensure SLA performance Governance and improvement
• Conduct post-event reviews and implement continuous improvement initiatives
• Track KPIs, performance metrics and stakeholder satisfaction
• Contribute to budgeting for event technology and staffing
KEY REQUIREMENTS:
• 5+ years’ experience delivering large-scale hybrid or live corporate events
• Experience managing distributed AV or event support teams
• Deep expertise with Zoom, Cisco Webex, MS Teams and GlobalMeet (or equivalent)
• Strong understanding of AV systems, streaming technologies and collaboration platforms
• Excellent communication, organisation and crisis-management skills
• Flexibility to support events across time zones and occasional travel
