Job Title:       Event Retail Sales Associate

Department:  Merchandising

Reports To:   T-Mobile Park Team Store Manager / Manager, Souvenirs

Status:           Seasonal, Nonexempt

Primary Objective: Contribute to revenue and sales goals by proactively assisting guests, providing courteous and friendly service to all guests while maintaining a clean and organized work environment. 

Essential Functions:

• Adhere to the Mariners Selling System with all guest interactions.
• Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
• Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
• Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
• Maintain a clean and organized store environment. Actively organize, size, and straighten displays throughout shift.
• Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
• Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
• Use provided tools such as step stools and portable display racks to set up and display or arrange merchandise for sales promotions as assigned.
• Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
• Complete all tasks and assigned duties in a timely manner. Is careful, alert and accurate, paying attention to details of the job.
• Fill out all forms neatly and accurately.
• Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.
• Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
• Attend all mandatory Team Member meetings and training sessions.
• Will perform other duties as assigned.

 Education and Experience:

• High school diploma or GED required.  Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• A minimum of six (6) months of previous retail guest service experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  

• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.  
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.  
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement. 

Physical Activities and Working Conditions:

• Must be able to work games and assigned events including days, evenings, nights, weekends, and holidays.
• Must be able to work at least 50% of 81 Mariners home games during the regular season, as well as other non-game related events.
• Must be able to move up to 20 lbs. frequently and up to 50 lbs. occasionally.
• Frequent to constant walking and standing on concrete or carpeted floor.
• Must be able to climb ladders and stairs
• Must have functional manual dexterity to operate Point of Sale system and process freight.

The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members. 

The anticipated starting pay for this seasonal role is $23 per hour. 

All perks are subject to eligibility requirements and availability and may be modified or amended from time to time. 

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.